I went this outlet of Loiee for lunch, there were four of us adults and we had ordered several items. Towards the end when we asked for a bowl of curd with sugar, the guy who was taking the order said, “It will be charged extra”. Naturally, hum aapke ristedaar thodi hai ki muft me dahi shakkar de de!! (We are not your relatives for you to give us free curd with sugar). Instead, we were given a bowl of raitha.

Sharing the experience at another Loiee outlet a few days back. Going through the menu card, we wanted Tandoori Roti and Lancha Parantha but we were told that only ‘Phulka and Chappati’ and a few dishes were available. The phulkas and sabji came but we didn’t get any plates. The service was so pathetic that we had to specifically call someone and ask for plates. Similarly, we had to ask for tissue paper and three sheets were handed over to us as if we had asked for a share in their profits.

We are paying for the food and the service, don’t behave as if you are doing us a favour. I mean, your prices are at a three-star level but the service is so dismal that it doesn’t deserve even a single star. In my experience, smaller hotels or even a dhaba gives a better service.

While the price of the thali has increased in the last year, there has been a proportionate decrease in the quantity of the sabzi, rice and other accompaniments also that came in the thali. I think a Lijjat pappad would be bigger in size than their phulka worth Rs 30/- each, that too without butter. The mushroom masala was so salty that we would have got salt crystals had we put it out in the Chennai sun for evaporation.

I wanted to check out a few of the sweets kept on the display counter but dropped the idea as the price wasn’t mentioned anywhere. I find it difficult to digest a Kachori which is priced at almost Rs 40/-. Last October, it was just Rs 20/-.

Overall, it was such a disappointing and frustrating experience that I have decided never to step in at any of their outlets again. It’s just another overpriced and maybe, an overhyped place that ought to be ignored.