Pizza Hut | Perungudi OMR, Chennai — Restaurant in Tamil Nadu

My mother and sister recently ate the new 100rs meal combo,they went around 11.20 am.The workers there told to wait 30mins,we had already received this treatment alot of times in this branch which we mentioned(have been in perungudi for more than 8 years), They told to wait 10mins,They took the order of a total 3 meal combos and an addon of choco lava cake(2 nonveg and 1 veg).They explained the flavors available for veg and nonveg but did not inform us there would be a price difference for the flavors.After we paid the bill we waited only for 8mins when the order arrived.We had received the pizzas,garlic bread,choco lava cake and drinks correctly but the only gave normal mayo as the dip.( saw videos where there was a dip).The pizza which they served did not have cheese,it looked like mayo or some kind of sauce.My mum and sister was hungry so they did not raise any complaints.Over all the quality was compromised and did not have a good experience there.This is probably the last time eating at this branch.I had called pizza hut's toll free number to raise a complaint,when i told the issue they said i will recive a callback from a manager,still...

I wasted my time, my money is taken by Pizza hut. I recommend customers not to Order online or pay through card, you will not get your pizza or the money back. They are cheating customers. I ordered a pizza online on Wednesday 29th Jan 2020, my money got debited by pizzahut from my account and but I did not get any notification of order number through email or sms. I logged a complaint to customer and gave my transaction ID and Manjunath (Team lead call center), he assured that it will be refunded after an hour of discussion. Today I called to check the status by giving the complaint ID and getting an answer that there is no transaction id and they are putting my call on hold for nearly 20 minutes and finally cutting the call without giving me a proper answer. I tried nearly 7 times the representative is picking up the call and transferring to the team lead (Manjunath) and he is cutting the call for 7 times. This is my complaint ID - 453939. my transaction ID 282599. Is pizza hut stealing my money and there is no courtesy to answer the customer and solve the problem. This is the worst customer service I...

I bad ordered two medium veg pizzas through Pizza Hut app & selected "pick from Store option". Expected delivery pick up time is 8.15pn & I reached by 8.45pn to pick my order. However store owner informed thar the app has technical issue & they have received my order only @ 8.41pm & the pizza got ready only by 9.15pm. .Asked him why do they accept order if they have technical issue & requested for refund. Store owner after consulting over Phone with someone, informed thar he can give a free Pizza excluding the actual order. I told him that we cannot finish the 2 medium pizzas which we have ordered & it will be a waste if I get a free Pizza & asked for refund & he kept quiet. Pizza Hut thinks that customers will keep quiet if they offer anything for free. Pls understand that customers are not beggers & if I need 3 pizzas I would have ordered it myself. Moreover pizza tasted horrible & I had ordered a pizaa which didn't contain mushroom as per the description in their app but they had included mushroom. No sincerity & commitment. Kindly avoid visiting or ordering pizza...