McDonald's — Restaurant in Telangana

First of all, i am a regular customer, but this time i felt little bit worried about the service.

I ordered an iced tea along with other items, only to find it unsatisfactory in taste. When requesting a replacement, staff showed reluctance, suggesting improvement in their customer engagement and conflict resolution skills.

McDonald's at Hyderabad airport provides a mixed experience. While the food quality remains consistent with the brand's standards, customer service falls short.

This incident indicates a need for comprehensive training in customer relations and sales management for the staff.

However, apart from the service hiccup, the restaurant offers a pleasant dining environment. The sitting area is comfortable, and the washrooms are well-maintained, contributing to a positive overall ambiance. Despite the service issue, the food quality remains good, aligning with McDonald's reputation.

In summary, McDonald's at Hyderabad airport presents a tale of two aspects: while the food quality and dining amenities meet expectations, the service experience falls short. Enhancing staff training in customer engagement, relations, sales management, and conflict resolution could significantly improve the overall customer experience and align it with the brand's reputation for excellence.

Location is good, near car parking lots on lower level. Many food outlets near by. Outdoor sitting area is also there. The only thing which needed improvement is the staff training. I recommend to have proper measures on...

Worst experience with this McDonald's. Staff too slow. Do not know anything about customer service. And surprisingly, the images shown on the menu doesn't reflect the actuals. I had McSpicy fried chicken, the image looks that chicken was spicy red, but in reality it was very sad looking. When asked for the same, the staff didn't know what to respond. The automated counter where you order food had some issues with the payment, we had to go and make manual payment. This is fine, when I went back to order food at the counter, the guy wanted me to place the order in the faulty machine and then go back to the manual counter to make payment and collect food, I asked him why is it so, to my surprise he told me only cash payment at the manual counter where as there was operational POS machine and I had made payment through POS machine few minutes back. Guys, you are located in an International Airport, seems like you need to look into this...

Visited on: 21/05/2025

Yesterday night, I visited McDonald’s at Aeroplaza, RGIA, with my family. We ordered the Feast Chicken Bucket, and unfortunately, the experience was extremely disappointing.

The taste was poor, and the quality of the food was substandard. The chicken was undercooked — crispy on the outside but completely wet and under-boiled inside. It felt unsafe to eat, and despite our initial doubts, we consumed it as we were already seated.

To make matters worse, all of us ended up with an upset stomach and motions by the next day. This was clearly a result of the poorly cooked chicken.

I am shocked at the lack of food safety standards, especially at such a high-footfall location like RGIA. I hope the management seriously looks into their kitchen hygiene and quality checks, as this is completely unacceptable — especially from a global brand...