Rating: 0.5/5 ā Saved only by the fact that I didn't get food poisoning (yet)
Upon entering this particular Dominoās outlet, I was not greeted by the familiar, comforting aroma of baked dough and bubbling cheeseābut rather by the stench of neglect and managerial apathy.
The cash register screen? Non-functional. My order and bill amount might as well have been decided by a roll of dice. For a global brand, having no online payment facility is not just outdatedāitās unacceptable. I had to hand over my phone to the store manager to complete payment. If you're wondering how personal data leaks happen, look no further.
As for the managerās excuse: āIām new here so I donāt know.ā A statement more befitting a schoolchild caught drawing on the walls than someone responsible for customer service and hygiene.
And speaking of wallsādusty, grimy, with an air of abandonment. The tables wore their previous patronsā crumbs like battle scars. The soap dispenser was empty, the wash basin stained, and the hand dryer caked in dust, like an artifact forgotten in time.
The hygiene level? Unfit for any kind of food service. I wouldnāt trust this location to make a cup of water, let alone pizza.
Dominoās, consider this your wake-up call. If the quality control team isnāt horrified, they ought to be replaced. This outlet isn't just failingāit's actively dragging your global brand through the mud, crust-first.
Verdict: Shut it down, clean it up, start overāand maybe donāt leave the training manual in the...
Ā Ā Ā Read moreOrder No.:118 - 14/05/2023 - Dominoās, Hill Spring, Ghodbunder Road, Thane, MH
Placed an order for pizza and some side dishes, the order was delivered very fast. In the first slice of pizza, I found 2 hairs so I called Dominoās Store and informed them about this issue, very promptly Mr. Manager offered to replace the pizza and I refused the offer and asked for a refund in the original payment method.
Initially, he denied to refund stating that post order delivery he cannot refund the amount and after a discussion of a few more minutes the call ended. A few minutes later Mr. Manager called me from a different number presumably his personal number and said he will initiate the refund and he is sending someone to collect the pizza and I agreed to the same. After almost half an hour Mr. Vishal from the store came to collect the pizza and I handed him the pizza along with other remaining side dishes. But to date, this is no update on the refund.
Raised 2 services request, but till now no response from Dominos's @Dominoās improve the standard of this store or close it, rating of this store itself suggest the quality standard maintained...
Ā Ā Ā Read moreAbsolutely pathetic experience with Dominoās. I placed an order at 8:33 PM using a promo code, and by 10 PMāno delivery, no rider details, no updates. The app was useless and so was the customer service. The first agent I spoke to had no clue what was going on and shockingly claimed he'd never heard of Dominoās famous 30-minute delivery guarantee. Seriously?
Called again after 30 minutes and got connected to Shadabājust as clueless. He said their system showed the pizza was already deliveredānews to me, since I was still hungry. No resolution, no apology, just confusion. I asked to speak to a supervisor, was connected to someone named Deepak who was equally lost and completely incompetent. When I asked to cancel the order and unlock the promo code, I was told the code can't be reused. So basically, no food, no refund, no helpāand my promo code is gone.
Dominoās, if you can't deliver food or basic customer service, shut shop. This was an absolute disaster. Never ordering again....
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