KFC — Restaurant in Thane

I wanted to share a recent experience I had with ordering through the KFC app for home delivery. I highly recommend using third-party apps like Swiggy or Zomato instead, and here's why:

On multiple occasions, I placed orders through the KFC app, only to have them canceled by KFC after 1-3 hours of waiting. The most frustrating part was that the refund process took over 15 days to complete. This delayed refund process caused inconvenience and frustration, especially when I was looking forward to enjoying a meal from KFC.

In contrast, using Swiggy or Zomato has been a more reliable experience for me. Orders are processed promptly, and in case of any issues, the customer support is responsive and efficient.

Therefore, based on my recent encounters, I strongly advise opting for Swiggy or Zomato when ordering from KFC for home delivery. They provide a more reliable service and ensure a smoother ordering experience overall.

Thank you for...

Yesterday night around 9:30pm I ordered kfc and also pre paid for the delivery order and it showed the delivery would be done by 10:03 pm but it did not reach by 11pm and I started calling the KFC helpline and delivery guy too but no response was there. We were kept waiting hungry and no food was delivered and no response too. By 11:28 I received a message saying your order is delivered but I did not receive any food and did not get any refund too and then the KFC store was also closed and none of my calls were going through. I am very dissatisfied with KFC's service as I lost my time, money and was kept waiting hungry without any information. Now I am not even able to put a feedback in the kfc site because there is no option to select state and city and without it I cannot submit the feedback. Worst...

I recently placed an order for a rice bowl with chicken from KFC through Swiggy. Unfortunately, my experience was quite disappointing. When my order arrived, I found that the quantity of rice was significantly less than expected, almost as if leftovers had been used to fill the bowl.

Having ordered the same dish from different KFC locations before, I am well aware of the usual portion size, and this was far below the standard. To add to my frustration, when I raised this issue with the restaurant, they simply rejected my complaint without any resolution.

Overall, this experience was a letdown both in terms of food quality and customer service. I hope KFC addresses these concerns and improves their service to maintain their...