At the time of billing I paid the amount through dineout and after 5 mins manager comes and says we don't. Support dineout and pay the whole amount again and talk to Swiggy cc. I was with family and he made me waited for 40 mins he told no offer is applicable today. He did not ask me earlier while making payment. It was humiliated. Then it was 11.30 pm and I had to pay the whole amount twice and refund is still awaited . He told his waiter "karne do use call samjhega apna humko Paisa chaiye".
I told him take my number if any prob I will pay tomorrow rest amount. I asked him if you restaurant is taking booking then how come dineout booked table for 250rs with 25% discount he was having no answer and was fighting
1/5 Stars - AVOID THIS PLACE LIKE THE PLAGUE
I had the misfortune of dining at groove new yr night, and it was an unmitigated disaster. The service was abysmal, the food was inedible, and the atmosphere was straight out of a bad horror movie.
Service: 0/10 The staff was unfriendly, unhelpful, and seemed completely disinterested in our dining experience.
Food: -1/10
I ordered the [dish, which was a catastrophe. the vegetables were soggy, and the sauce tasted like ketchup mixed with disappointment. The portions were tiny, and the presentation looked like a kindergartener's art project.
Ambiance: 0/10
The decor was dated, the music was annoying, and the tables were sticky. It felt like we were dining in a neglected cafeteria.
Value: -3/10
The prices were outrageous, especially considering the subpar quality of the food and service. We left feeling ripped off and disappointed.
Overall Experience: -2/10
Unless you enjoy torturing yourself with bad food and worse service, stay far, far away from groove]. Trust me, you...
Read moreI recently dined at Groove Roof Top Lounge by Grandeur and had an exceptional experience. The service was top-notch from start to finish; My waiter Mr. Raj Verma was attentive, friendly, and knowledgeable about the menu. He made great recommendations and ensured our dining experience was seamless and enjoyable.
The pub itself had a welcoming and vibrant atmosphere, perfect for a relaxed meal with friends. The food was delicious, with a great variety of options to suit different tastes. Each dish was well-prepared and flavorful, showcasing the chef’s skill and attention to detail.
Equally impressive was the management team especially Mr. Mohit Srivastava. He was visible, engaging with guests, and clearly dedicated to maintaining high standards of service and hospitality. It was evident that he valued both customers and their staff, creating a positive environment that translates into outstanding service.
Overall, Groove Roof Top Lounge by Grandeur exceeded my expectations, and I look forward to returning. Highly recommended for anyone seeking a memorable dining experience in a friendly and...
Read moreI visited here a few days back for my friend's birthday party, we had a wonderful experience here the ambience and all is just perfect no doubt in that , also the sitting area is just perfect and comfortable , the environment gives you positive vibes everywhere if you want to arrange any sort of party it can be conducted here . The starters like honey chilly potatoes , spring rolls are yummiest. The main course being served here is tempting and mouth watering. The one thing i didn't like was the attitude of the staff members this thing could be managed and is expected by us so that it doesn't lead to negative image of the hotel. It is such a good place for parties,dinner,dance and birthdays etc.Quite small space but comfortable and affordable.There is dance floor and brewery for drinks and family cabin for lunch and dinner.Must go and...
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