Rattilal's — Restaurant in Uttar Pradesh

While Rattilal's mithai and other sweets may be delicious, their customer service leaves something to be desired. I found the staff to be quite rude and lacking in basic customer service skills.

It's important to note that having a strong heritage and history can be a great selling point for a sweets shop, but it's not enough on its own. Customers also expect to be treated well and given a positive experience when they visit a shop.

In my opinion, Rattilal's could benefit from focusing on improving their customer service skills. By being more attentive and friendly to their customers, they could build stronger relationships with their clientele and ensure that people keep coming back for more of their delicious sweets.

Overall, I would still recommend Rattilal's for their sweets, but with the caveat that customers should be prepared for less-than-stellar customer service. It's a shame that such a great heritage brand is being held back by poor customer service, but hopefully, they can make some changes and continue to thrive for many...

I ordered a desi ghee motichoor ladoo 1kg from rattilal through ubereats for gifting to my relative in Holi but to my surprise my relative said that rattilal is only good for khasta and bada then he opened the packet saying that they might not be good and you know what laddoo was very stale and smell was coming and the colour of some ladoo was different and they were hard so my money and my reputation also got destroyed So this rattilal shop is only famous for and good for khasta Jalebi and bada their Jalebi is very good and tasty but remember never buy sweets from it as they might not be fresh rattilal is not good for sweets I'm attaching the photo of laddoo it is hard to guess from the photo but I'm sure you'll get my point. PLEASE GIVE A THUMBS UP IF YOU...

We went to buy Puri sabzi at around 8:25 AM but we had to wait for around 25 mins just for the puris to get ready. The service was slow and staff unprofessional. The place seemed to be hygienic but the procedure wasn't so much. One of the desserts in the cooling counter looked spoilt. The taste was OK, too spicy for my liking. We asked the person packing our food whether the food contained onion garlic or not but he had no idea and asked the manager. Hands were being used for taking out the sabzi directly from the fridge, no gloves whatsoever. Wouldn't try again...