Shri Ganpati Sweets and Restaurant (Shaheed path) — Restaurant in Uttar Pradesh

Dear Restaurant Owner,

I am writing to bring to your attention a concerning incident that occurred at your Sector 2 outlet on 14th November around 10:10 AM. I believe it is essential for you to be aware of this matter, as it raises serious questions about food safety and service standards at your establishment.

During my visit, I ordered a plate of chole bhature. To my surprise, I observed the server bringing a plate of bhature that had already been served to another customer and had remained on their table for approximately 5-7 minutes. The previous customer had visibly touched both the plate and the food multiple times. When I noticed this, I refused the plate and requested that a new one be prepared, citing hygiene concerns.

However, instead of preparing a fresh plate, the server took back the existing plate and, without informing me, deep-fried the same bhature before serving it to me again. I only realized this after consuming one bhatura, at which point the server admitted to this practice. Although I reported this to the on-duty manager, it was apparent that he was already aware of the situation.

As a result, I am now feeling unwell after consuming what was clearly compromised food. This experience has not only affected me physically but has also greatly diminished my trust in your restaurant's standards of hygiene and customer care.

I hope the management will take this matter seriously and implement corrective measures to ensure that such incidents do not occur in the future. Unfortunately, due to this experience, you have lost a potential loyal customer, and such practices will inevitably harm your brand’s reputation if not addressed promptly.

Thank you for your attention to this serious matter. I look forward to your...

Went back there again after picking up the order to get their rotten sahi paneer, 1 plain naan and 2 tandoori roti exchanged following the phone conversation.The two guys at counter were arguing that this is the only way they make it(sweet) and is locally the same taste everywhere as theirs,.My point was neither it was sweet nor the gravy was thick enough plus the roti was full of crap taste and not at all chewable. It was getting stuck in mouth and even though after telling what wasn't right they were repeatedly asking what was wrong(and I felt like it cannot get more stupid) .And then comes their chef(one of the guy present at the counter told he was the chef from a reputed 3-Star hotel) and dipped his finger in sahi paneer and tasted it in front of me and asked what was wrong in it(wow,I guess he was over qualified)? Even though on call they had told they will change the sahi paneer with some other sabji but they didn't and I am not even sure whether a fresh one was made or it was the same one that I had returned in which their "top notch" chef had dipped his...

Yesterday we had been here, we were denied big one liter frooti bottle to be used inside instead take costly CAN . Then waiter did not even paid full attention to our table..they did not even see how many seat we require. We kept standing n after sometime we ourself asked for extra chair..h Then no spoon fork were given as per our order given. We just kept asking for our requirments but staff did not bother to give basic services like i said above.

Then our IDLI ordered had bad smell which was contaminated. After our complaint they took it back. Waiters did not clear the table even after asking so.many times n even table was full . Waiter did not pay attention anywhere.

AT THE END WAITER WAS SEEKING TIP WITH OPEN EYES. ALL REALLY VERY BAD EXPERIENCE. MISER HOTEL OWNER WITH VERY POOR CUSTOMER SERVICE.

OWNER CAN CHECK 2ND MAY EVENING CCTV FOOTAGE FOR WHOLE EPISODE.

FOOD WAS TASTY UPTO SOME STANDARDS.

HOPE THEY WILL...