Pizza Hut | Malakpur Chowk, Roorkee — Restaurant in Uttarakhand

Extremely Disappointed with the Poor Hygiene and Maintenance at Pizza Hut

I had a very unpleasant experience at this Pizza Hut outlet. To my shock and disappointment, a house fly was served along with the food — a clear sign of poor hygiene practices in the kitchen and dining area.

To make matters worse, none of the basic infrastructure was functioning properly: • The air conditioning and fans were not working, making it very uncomfortable in this hot weather. • Even the air curtain at the entrance was non-functional, which is likely a major reason why flies and insects were freely entering the restaurant.

What’s more alarming is the lack of proper staff allocation. The same individual was: • Taking orders • Preparing food • And generating invoices

This is not only inefficient but also raises serious food safety concerns, especially in a brand that is expected to maintain international standards.

It’s deeply disappointing to see a reputed brand like Pizza Hut allowing its standards to slip this low. Cleanliness, comfort, and proper staffing are not optional — they are the basics of running any food establishment.

I sincerely hope this feedback is taken seriously. Customers come here for good food and a safe, clean environment — not to be served insects and sweat it out in a poorly managed outlet. Please take immediate action to improve the hygiene, maintenance, and staffing at...

On 28/09/2025, I placed an order at your Pizza Hut outlet for one Pepsi and one Mirinda. The total bill amount was ₹123. I made the payment online, and the amount was successfully debited from my account with the status showing “Successfully Transferred.”

However, due to some technical issue with your billing machine, the payment was not reflected on your system. Your staff requested me to make the payment again and assured me that the first payment would be refunded within an hour.

Following their instructions, I made the payment again. This means I ended up paying twice for a single order. Both transactions show “Successfully Transferred,” but till now, I have not received the refund for the first payment.

I request you to kindly look into this matter urgently and process my refund at the earliest. I would also like to register a complaint regarding the inconvenience and misleading assurance provided by your staff.

Transaction Details:

Order: Pepsi + Mirinda Amount: ₹123 Payment Mode: UPI Transaction Date & Time: 28/09/2025, 4:58pm Outlet Location:Mallakpur chowk Roorkee

Kindly confirm the status and ensure the refund is processed at the earliest.

Thank you for...

I visited this outlet and it was a total disappointment. There were 4 ACs installed and none was operating. The store was suffocating and flies all around. When asked to switch on the ACs, staff boy said the machines are old and hence not working. We ordered 2 pizza, pasta, fries, garlic bread, bread sticks, soft drinks etc and the food tasted bad.. cheese max base was sour and tasted stale.. fried were inedible and stinking!!! It took more than 30 mins for the order to get ready and everything was served together.. they did not bother to serve as and when things were ready. Staff is untrained, outlet ambience is ZERO, and...