Pizza Hut | Virar West, Mumbai — Restaurant in Vasai-Virar

So when this restaurant was newly opened we went there but due to long que many people used to stand outside the restaurant which was looking really very unprofessional, after a couple a month i again went there with my family but the restaurant manger were not at all good he was rude and arrogant and was telling everyone to stand in line outside later i went inside to buy a cola they took the order but when I asked for the cola they said if u want cola u need wait for you turn to come to get the table then only they will provide cola...sadly i had go for there...And NOW after the COVID lockdown and self distancing protocol this restaurant is now empty and now this restaurant is begging for the client to come in their restaurant and eat pizza wat a karma..when ever i pass from there what a satisfaction i get seein this restaurant is goin in loss i might sound rude because there are other people really working hard to earn in this pizza hut...but this is what happens when you guys don't give proper customer service...i am sorry but what a...

Hiii , yesterday I had ordered 4 pizaa meal around 8.30pm and it showed it would come within 9 to 9.10pm … later at 8.45 the delivery person left the pizaa hut I was checking his location by maps provided by pizaa hut everything was normal untill delivery person was on the way he stopped he was standing at same place from over half and hour I thought its a map glitch so I refreshed the page and also disconnected and reconnected my Internet but he was still at the same place (pizza hut is only 10 mins away from my place soo its really weird he took more then half hour ) then the guy arrived at my place and he handed over me my pizza he only gave me 2 packets of origano and 2 of chille flex I Asked for more but he denied but I saw in his bag that he actually had more then 2 but he refused to give and was acting like he was in hurry to go come where idkkk what was wrong with him…why did he stopped there…pizza hurt plz check with your...

I ordered a veg pizza and was told it would take 10 minutes. After 15 minutes, I asked for an update, and they told me the gas had run out, so it would take another 10 minutes. Then, another staff member informed me that my pizza ("jal gaya hai"). When I requested that they deliver it anyway, as I couldn’t wait any longer, I explained that my mom was alone at home and wasn’t feeling well.

To make things worse, the manager, Ashish, was extremely rude. Not only did he fail to inform me about the special offers when I asked, but he also suggested I should have asked for them, implying it was my fault. When I asked for help or a solution, he just offered me a refund instead, as if that was the only option. I wouldn’t have placed the order if I wanted a refund!

The service was incredibly poor, and the way I was treated was unacceptable. I won’t be ordering from here again unless there is a significant improvement in how customers...