McDonald's — Restaurant in Zone 11 Valasaravakkam

Initially it felt nice to be greeted and welcomed, after the order was taken, my nieces and son was asked if they can join the kitchen tour which took me by surprise and i gladly allowed them to join, and they enjoyed it.

Soon after the order was taken i was seated to see around, i felt was in some market area, the staff were out of their places, the manager had his group of friends who had come to talk to him, it was loud and very not so McDonald environment, but i ignored it and continued to wait for my order and kids,

The kids returned happily, they shared the experience with me just when the guy who took the order earlier without any respect for customer banged the wall near him to ask me about my order again to confirm it ( he didn’t give me the bill earlier said he will give at the end) i was confused but waited patiently, was listening to kids on their experience,

Again banged the wall near him to inform me that The order was ready ( this time it was totally disrespectful, i was ready to explode but kept quite as i had 3 kids with me ranging from 5 to 10 year olds, didn’t want to be bad example to them,

Went on to collect the order to find utter disaster, the happy meal was all arranged in a single bag.

My 5 year old son asked me where the box was, so i asked the guy again if they have the separate box for each of the 4 happy meal we had ordered , the delivery guy had no clue about the separate box for happy meal, his reply was we don’t serve it like that here, just then the manager who was busy with friends outside the counter walked in and informed the guy there is a box and found it lying some where in the counter, I questioned the manager as whose mistake it was to not train his staff, he was quite and walked into the kitchen without any answer,

I too felt totally disrespected and walked away with my order. A real...

I have never seen this arrogant service ever. These people who are working over there are not at all responding properly. We had been ordered and waited for nearly 1 hour for a small order and also there was no rush over there. For receiving that order also we have to wait for too long. If we wait for that much time and want something also that will not be available - whenever we come here and want something they just say not available. Only if we ordered huge I think then only they will treat us like humans bcz today we just went - ordered burger + coke combo, it's a small order right. So, they are just ignoring us and serving for the people who ordered after us. We felt so bad, and also we called him by saying we also ordered but after seeing us then also he just ignored us and then after some time he came with the order. How much time will be required to give one coke and burger. It was...

The staff seemed disinterested and unengaged when taking my order, and it took much longer than expected to receive my food. When I finally did get my order, it was not complete and I had to go back to the counter to have it fixed. Overall, it was a frustrating experience and left me feeling disappointed.

However, despite the poor customer service, I must say that the taste of the food was still satisfying. The burger had a delicious and loved the veg nuggets . It's a shame that the poor service detracted from the overall experience, but the food itself was still up to the usual McDonald's standard. Hopefully, the staff can improve their customer service skills in the future to make the experience more enjoyable...