Suprabatham restaurant — Restaurant in Zone 11 Valasaravakkam

I went for lunch with my wife to Suprabatham restaurant. During peak hours, it's difficult to get a table for dining. We waited for more than 15 minutes before finally getting a table for two. I ordered two meals and a pepper mushroom fry. The table was not clean, and one of the water glasses had food particles stuck inside it. The jug of water also had dust particles in it. I called the restaurant manager and complained about it. The manager instructed the waiter to change the water and glasses. However, even after the waiter replaced the glass, the new one still had sambar rice stuck to it. I got angry but managed to control myself at the time.

Houseflies were flying around the restaurant, happily jumping from food to the table. Two months ago, I had reported these cleanliness issues to the manager and advised them to keep the restaurant clean by using insect-killing machines. I also suggested installing a glass door at the entrance. The manager had promised to address these concerns, but no improvements had been made.

I even noticed a fly inside a water jug on a nearby table. We waited for 25 minutes for the meals we ordered. I observed that people who came after us received their food within 5 minutes. I called the manager again and asked how long we were supposed to wait. He became defensive and claimed that since I had ordered Chinese food, it would take time. I tried to explain that I had ordered two meals and a pepper mushroom fry, but he wasn’t listening and didn’t want to answer my questions.

The kitchen staff seemed lazy, and even though the manager knew I was a regular customer, it made no difference. After 30 minutes, our meals finally arrived. The waiter was polite and apologized for the delay.

After finishing our meal, I asked the cashier for the owner's contact number. Initially, he refused, but after the manager intervened, the cashier provided it. The manager was unprofessional, arguing with me instead of addressing my concerns. While they can provide decent food quality, service and hygiene are clearly not a priority for their business.

I also noticed a customer at the next table, who had waited 30 minutes for their food, complaining about the poor service. The manager argued with them as well and refused to listen. The restaurant, which only opened two months ago, seems reluctant to provide good service. During peak hours, when 10-15 people are waiting, they don’t seem to know how to allocate tables or provide...

Never never visit, worst behaviour & worst service made our weekend evening in Awful visited with my kid & husband our order taken immediately by pandian, who wrote in piece of paper & Hand over it to another waiter our order was 1 tomato & 2 mushroom with starters Panner & gobi 65,;it was brilliantly served yes 1 tomato & 1 mushroom served we asked abt what happened to other soup asked for wait another 5 minutes & another 10 minutes for starters, we waited then comes the butter naan & aloo paratha, but just 1 side dish served out of 2, when asked waiter answer was mind blowing there a problem in kitchen wait for another 10 minutes, Now comes the important part 20 minutes for serving a water bottle waiter never responded After a Hotted conversation our bill arrived including the dish not well order for Mr.pandain was Laughing teasingly and said ok ok , for everything Untill we paid the amount , then started verbal absue that we are problem makers Could even give a spoon to serve side dish to serve ourself

Avoid...

Rating: 1/5

"I recently ordered takeaway from Suprabatham, valasaravakkam on 2.11.24 and was thoroughly disappointed. Despite the convenient packaging, the food quality was subpar.

Issues:

Cold food: The parcel was not properly insulated, and the food was lukewarm. Expired ingredients: Found expired condiments in the parcel. Incorrect order: Missing items and incorrect quantities. Poor time management: Waited for more than 20 mins to get ordered meal parcel.

Order Details:

Order number :27 Date: 02.11.24 Time: 1.15pm Items ordered: One meal, one veg briyani

Expected Resolution:

I hope this Restaurant takes immediate action to address these issues, ensuring customers receive quality takeaway experiences.

Recommendation:

Until improvements are made, I would advise others to avoid takeaway from this establishment. PLEASE AVOID THIS PLACE...