Frozen Bottle - Milkshakes, Desserts, and Ice Cream — Restaurant in Zone 14 Perungudi

So yesterday, I visited this Frozen Bottle outlet at Pallikaranai. Honestly, the ambience was not great since there was no proper AC, though the staff were good and polite. I specifically asked if boba was available and was told yes, so I went ahead and ordered a Thai Milk Bubble Tea for takeaway. The drink took some time to prepare, but when I reached home and opened it, I immediately noticed a very odd foul smell from the milk. I’ve tried Frozen Bottle many times from other branches without issues, but this was my first time here. Still, I proceeded to drink it. Midway through, Suddenly felt something in my mouth and to my shock, it was literally a dead cockroach inside the drink. I instantly spit it out and ended up vomiting. This was extremely disgusting and deeply disappointing. As a regular Frozen Bottle customer, I never expected something like this. Such negligence is not only unhygienic but also a serious health hazard. I couldn’t even finish it and just threw everything away. Please look into these hygiene issues carefully. Customers trust your brand and a mistake like this can cause immense harm as well as damage your reputation. Very disappointed with this...

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The food was delicious, and we enjoyed the [specific dish(s)]. The portions were generous, and the presentation was impressive.

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Worst Experience at Frozen Bottle – 200 Feet Road Branch I recently visited the Frozen Bottle outlet on 200 Feet Road, and it turned out to be one of the worst experiences I’ve had. The staff was polite and courteous, and they were running an offer where most items were priced at ₹99 and ₹69. Tempted by the deal, I ordered a Belgium Sundae and a Classic Cold Coffee.

However, the moment I opened the sundae, I was shocked to find something that looked like bacteria or mold . I decided to taste a spoon just to be sure, and it was extremely sour (pulipu), which clearly indicated it was spoiled. I immediately reported this to the service person, and to their credit, they handled the complaint politely and initiated a refund. But here’s the catch – even though I had paid in cash just 5 minutes earlier, they said the refund would take 4-5 days.

Selling a spoiled product under the name of an offer is completely unacceptable. It raises serious concerns about hygiene and quality standards. I would strongly advise others to be cautious before...