Domino's Pizza | Choolai, Chennai — Restaurant in Zone 5 Royapuram

With reference to my order placed on the 30th of June 2024 through Dominos App Order No 222, the order was not delivered irrespective of the repeated complaints that I had raised.

Order was placed at 08:03 pm at a Dominos Store that is just 800m away from my place.

30 mins guaranteed delivery was promised but your stores team did not even have the courtesy to call me and update on the delay.

Called up your call centre at 08:50 pm. They promised that the store manager would call me soon but I did not receive the call for the next 25 mins.

I had contacted your call centre again and he said he checked with the store and the order will be delivered to me in 5 to 10 mins but it did not happen.

The store number given in your app is not functional. Your Customer Support team did not provide me the number too. I asked him to connect me to the store manager but he denied.

I redeemed my free pizza that I earned in this order and paid another Rs. 559/- through Gpay. I need the free pizza to be redeemed to my account and Rs. 559/- to be refunded to my source account. Do not give any lame excuses and don't credit it to my dominos wallet.

This would be my last order with Dominos and never will I recommend this to my friends but will only share the worst experience that you have provided.

Pathetic experience. Useless Customer Support Team. Inefficient Store Team. An irresponsible store manager. Fake promises. You are a bunch of people who do not value your Customers.

Thanks for having wasted my time and for giving me the most...

One of the worst Domino’s branches in Chennai. I’ve visited many outlets like Mogappair, Anna Nagar, and Vanagaram, and they have never messed up an order. But this branch rarely gets it right.

On one occasion, I ordered meatballs, but they delivered chicken pops instead. When I called to clarify, the staff tried to manipulate me by saying I had ordered chicken pops, though it was very clear in my order history that I had selected meatballs. This shows a lack of responsibility and basic customer service.

Another issue is the incomplete preparation of food. For example, I ordered Chicken Keema Pizza Mania, and they failed to add the makhani sauce, which is a key ingredient.

Unfortunately, this branch is closest to my house, so I often have no choice but to order from here. But if the staff cannot perform their duties properly, despite being paid for it, it is highly disappointing for paying customers like us.

If such incidents continue, I will be left with no option but to escalate the matter to the food authorities and the...

I went there for lunch came out at around 4pm! When i entered the staff was casually seated and did not move or asked me for my order. I had to call them literally to take my order. Most of the things i wanted from the menu was not there. Later after placing my order and payment i went to wait. When my order didn’t come I enquired! Post which she informs me that another item for which i already paid was unavailable! For i cant get that money back can order something! So i had to take garlic bread as offered by the staff! Now after mu order comes: my pizza comes, when i eat it, it was full of mayonnaise which i thought was cheese. I have taken the video to post! Yuckkkk! Later the stuffed garlic bread which i never wanted but had to buy as i had alread paid for lava cake( which was not available)! I eat the bread, with stuffing only in centre portion! Just the stale corn niblets!cheese missing, no salt no jalpeno! Horrible place to go ! Utter disappointment!...