Masaledaar Firangi Tadka - Chetpet — Restaurant in Zone 8 Anna Nagar

Extremely Disappointed with Firangi Tadka Service

Yesterday, I had an incredibly frustrating experience at Masaledaar Firangi Tadka that has left me thoroughly disappointed. Despite having ordered online and enjoying their food in the past, the abysmal service I encountered during my visit was beyond unacceptable.

I arrived with my family at the restaurant at around 8:30 pm (on a Monday), expecting to enjoy a pleasant meal. I was informed I would be seated within a maximum of 15 minutes. The lady at the front desk said, "max-max 15 minutes". However, after a staggering 35 minutes, I was still left standing and without a table. It was at this point that I decided to voice my dissatisfaction and ultimately made the decision to leave.

What makes matters worse is the string of empty promises and false hope given to me during my wait. Approximately 20 minutes after my arrival, I was informed that my table was being prepared and would be available within just 2 minutes. Regrettably, this turned out to be nothing but a recurring tale of deception, as the same excuse was repeated several times.

To add insult to injury, it became apparent that other guests who arrived well after me were promptly seated while I continued to be neglected. This blatant disregard for customer satisfaction and prioritization is utterly disgraceful and entirely unprofessional.

The lack of transparency and respect for my time exhibited by Firangi Tadka is simply unacceptable. As a customer who had previously enjoyed their food and placed an online order, I had high expectations for their service. Unfortunately, those expectations were shattered into a thousand pieces due to their inefficiency, false promises, and poor management.

I strongly advise potential customers to think twice before visiting Firangi Tadka. The quality of their food may be good, but the appalling service I experienced overshadowed any positive aspects. It is clear that the restaurant's management needs to address their customer service issues and treat their patrons with the respect they deserve.

In conclusion, my visit to Firangi Tadka was marred by an excessively long wait time, broken promises, and an overall lack of consideration for their customers. Until significant improvements are made, I cannot, in good conscience, recommend this...

Food: Achari paneer tikka - Very soft paneer marinated in medium spice masala but it was not pickle; no hints of achar and turned out to be a different tikka on the whole 😐

Tandoori pineapple - All-time classic pineapple with spicy, juicy sauces all around; the best part being the infusion and the burst of flavors all over 🫡

Veg manchow soup - A mildly spiced veg soup with all the typical toppings to make it both crunchy and slurpy; kicky and OK 🤔

Glass noodle spring roll - One of their best dish but it was equally complimented by the honey-chili dip; crunchy on the outside, very filling on the inside making it the perfect snack with vermicelli style noodles on the inside, WOW!! 🤩

Methi paratha with Mirch masala kofta - Healthy roti with a wholesome kofta gravy; roti had a bit of sourness to it but the kofta balls were soft, a bit sweet in the smooth gravy, and was OK 👍

Subzi biryani - Loaded with perfectly cooked veggies and an apt amount of masala, this hit the spot, is not too dry, and has no unwanted toppings, Healthy? Um, but tummy filling!! 👌

Japanese style Ramen - Why did I have to try Japanese cuisine in an Indian restaurant? Brain fade moment. Mild-spiced Ramen bowl filled with Asian veggies like Bok-choy, tofu, radish, sprouts, and greens; the broth was good but the tofu was plain, bok-choy's taste is a personal choice but to me, it was Meh while the noodles were good. On the whole, the bowl was just a MAYBE dish!! 🫣

Cold coffee - Always something usual to get the comfort, thick, smooth, very sweet and satisfying 😘

Ambiance/Price: The best part of this place is their restroom ambiance and hygiene. The next best would be their service which was quick and courteous. The looks and setup are minimalist with limited seating space and valet parking too. On the price front, they're a bit expensive but work occasionally. But, when the place gets crowded and if the seats are full, you hardly get a private zone to even hear the person next to you. It gets all cramped up with noises all around ruining the whole...

I visited Masaledaar Firangi Tadka with my wife for lunch, and we opted for the Punjabi thali. While our experience had some highlights, there were areas that could use improvement.

The ambiance of the restaurant deserves special mention. The interior is tastefully designed, and the high ceiling gives it a spacious feel. The decor enhances the dining experience, making it suitable for both casual lunches and special occasions.

The staff was incredibly friendly and attentive. Their eagerness to help and provide recommendations added to the overall positive impression. Good service can make a significant difference, and it was a strong point of this restaurant.

Now, let's talk about the food. We ordered the Punjabi thali, which was priced at Rs 350 + GST. While the thali offered a variety of dishes, including soup, a starter, a choice of two naans or rotis, two sabzis, rice, papad, and a sweet, there were a couple of aspects to consider.

First, the price. At Rs 350, the thali is on the higher side compared to similar restaurants. It's essential for customers to be aware of the cost, as it may influence their decision to dine here.

Second, the taste. We found that the flavors could be improved. Both sabzis were prepared with makhni gravy, which, while tasty, could have been more vibrant and distinct. Taste is a crucial element in any dining experience, and this is an area where the restaurant might work on enhancing its offerings.

In summary, Masaledaar Firangi Tadka has much to offer, with its appealing ambiance, friendly staff, and a wide selection of dishes. However, the price point may be a consideration for some diners, and there's room for improvement in the flavor profile of the dishes. The restaurant has potential, and with a few tweaks, it could provide an even more enjoyable...