Empire Restaurant & Lounge — Restaurant in Batam City

Very worst customer service Indian restaurant in batam. Tastier is second only Customer service is first. But they failed to satisfy customer. This s not my first time experience many times I faced this issue. But today is the extreme worst bad customer service. That's why I make this post. Naan is available only at Friday to Sunday, last two weeks I went on Saturday and sunday so they said already many orders so can't make Naan. So today I called their number before I start from office but no response.. But I went directly and ordered butter naan, server said wait 30mins, I replied its OK I can wait. Then suddenly one lady came from inside and said now have many orders so can start your order after 1hour only. They know very well last two weeks I returned by empty mouth. And this time also replied attitude. Running business don't see the quantity of order and don't show attitude to customers . Without customer you are zero. Think and change your customer...

Will highly recommend for keeping away from this restaurant have very bad experience couple of time, they are indeed horrible in all ways. Badly managed, especially never order for home delivery usually it takes more than an hour or more to deliver and you will be surprised the curry would not be there, recently when ordered a special dumb biryani with premium cost received one box which had cold rice with only one piece of bone, similar case when ordered samosa got something, unshaped small alien thing, so frustrating with this restaurant when you are hungry with...

As I moved to batam for work purpose I was missing Indian cuisine. One of my colleague introduced me empire restaurant from that moment I became a regular customer to empire restaurant.The food from empire makes me to feel I am in my country and having home food. All the food items prepared in the empire is yummy. Quality and quantity wise food is really worth for the money we pay. Staffs are friendly and caring. They always make the customers so special. I am really greatful to the cook and staffs of the empire restaurant. I am gonna miss food from empire. All the...