Jade Restaurant — Restaurant in City of Medan

5 star taste, presentation, and ambience 2 star services.

We came on Sunday for a table of 3, early at 11am. Only 1 waiter present and the attitude was quite bad. She did not greet us and even spilled tea while pouring it without any effort to wipe it. So, we needed to ask for tissue and wiped it ourselves.

Another waiter came to take our order after no waiter was around for 5 minutes. We were asking about the menu and the response was short and a little impolite. We gave up asking and just order what we wanted to.

After we were done eating, the waiter just take the empty plate away without any notification and kind of interrupting us when we were laughing and exchanging our phones over the table.

Overall, the service manner was not up to its reputation. Maybe we came too early and they were not awake yet? It’s 11 am though.

The food was great! The main course and dimsum portion was generous. The presentation was very pretty, exactly the same with the pictures. I would come back again for the food and lowered my expectation for...

Very good food but we expected very high level of service as well for the amount I pay. I booked for 12 and they set up for 11 . I written down the booked name and they put other name. We have agreed on a price but when the bill comes in , it was different than the price we agreed with "additional fee". The menu was different so I had to confirm before cooking. We agreed on the serving step , it was messed up and we had 30 minutes delay on the food. Simply put , everything we agreed on in the...

This Chinese restaurant is situated within JW Marriott hotel. Nicely decorated with oriental furniture and felt spacious. Service is professional and friendly although a little slow. We came during weekday dinnertime and it was not busy at all. Would recommend the cod, their seafood bisque soup, and the jelly dessert. On the other hand avoid the jellyfish Salad as it was too tangy and the pieces a little too big. Food - 7 Service - 9 Vibe -...