Starbucks — Restaurant in Depok

Since the three years I frequented this chain of Starbucks, for the first time today, December 23, 2020, I experienced a somewhat discriminating situation. In the afternoon, a male barista came upon me asking for me to put my feet down because I sat cross-legged on the store's upholstery. I understand if my sitting cross-legged might cause concern, maybe they're afraid my feet would spread germs especially under the current pandemic. However, the thing is, there was another female customer who did the same, sitting cross-legged. She didn't even wear socks like I did (photos for reference below) and sat like so way longer since she came earlier, yet she got no reprimand from the chain's staff(s). Could it be because she ordered more than I did? In my defense, I already purchased their beverage and food and I can't eat too much dairy product in a day, but I had planned to buy their cake for a takeout because I did aware that I had use the facility for long hours.

Moreover, there were few other customers who from time to time put their feet up their chair without any issue from the store.

If putting one's feet up on the upholstery and chair is not allowed or that one should buy certain amount of products to sit freely, please make it a written rule that applies to all customers so we're not feel humiliated from...

I was there earlier,around 1 pm..waiting in line on register 1..and then register 2 started taking customer,the lady infront of me moved to register 2 and I automatically moved with her too...but after that lady done,(my turn,of course),i was told by the cashier to move back to register 1,because she doesn’t take customer/order and told me to move back to register 1..and TOO BAD,those people who were behind me in line earlier on register 1 won’t let me go back in their line,aaand i have to started over (being pushed back in line)..wow..just wow..!! Ok,note for the cashier with bunny ears headband (lucky I didn’t ask around for your name),if you don’t take any order,you should say something in the begining,as soon as you saw me moving/changing line,so I don’t loose my turn,and cashier from register 1 also saw what happened,he should say something,and maybe explain something to them,i don’t want people think that i cut them off,which I didn’t... But i guess they dont care,both cashier and staff or even people who were in line on register 1,they just pretend they never seen me before 😑..I’ve been in some other countries,worked for one of Starbucks in US,but sadly,having A bad starbucks experiences at my own home..wow..their coffee still the best though,but i ended up walking away,bye bye pumpkin...

I came here two months ago. The staff is really discriminating. When my friend and I asked if there were paper straws, the male employee stated there weren't any since it's Starbucks policy to avoid using straws. It's understandable, however my friend frequently orders Starbucks through delivery service (in a different city), yet she still receives the paper straw. We stayed quiet nonetheless, but as we got upstairs, we noticed a man, who seemed like a young executive, with a paper straw in his coffee!!! After questioning whether he received the straw from the staff, we confronted the personnel about why we didn't get the straw while others did, and they simply apologized and handed the straw away without explaining why.

In addition, the area was filthy and dusty. The air conditioner was ineffective. Also, according to the PPKM regulation at the time, we could only remain for one hour and had to extend by purchasing something else. After 1 hour, the staff came after us and demanded that we leave or order anything (despite the fact that there were only 4 people upstairs!!). That was the worst Starbucks experience I've ever had. I used to frequent there when I was in college, and the staff was so pleasant; it's so sad and irritating that the current staff is...