Emado's Shawarma Lebak Bulus — Restaurant in Jakarta

A Disappointing and horrible Experience – Avoid This Place

If I could give negative stars, I would. This establishment is by far the worst I’ve encountered. While the mediocre taste of the food is forgivable, the appalling service is not.

Unjust Extra Charges I ordered two whole chickens (priced at 59k each) and requested that both be cut into pieces. Shockingly, the staff refused unless I paid an additional 15k per chicken—a practice I’ve never encountered in Indonesia or abroad. Charging extra for a basic service like cutting a chicken is absurd and exploitative.

Poor Service, Worse Management The staff were unaccommodating, slow, and clearly untrained. However, the root of the problem lies with management. Lazy leadership and a lack of proper training have created a culture of indifference. Workers mirror this neglect, resulting in inefficiency and a total disregard for customer satisfaction.

A Better Alternative Save your time and money: Roschick Chicken in Gandul is infinitely superior. Their chicken is tastier, prices are fairer, and service is both friendly and swift. They handle requests like cutting chicken without nickel-and-diming customers.

Final Warning to Management Wake up. Invest in training your staff, revise your policies, and prioritize customer respect. Until then, I—and many others—will...

The Beef Shawarma, Beef Samosa & Roasted Chicken are quite delish. The dessert box (Tiramissu and Chocolate dessert box) are so so. Be prepare to get in the line for about 45-60 mins while waiting for your orders to be prepared. Esp. In this ramadhan. But the Promo menus are worth the line. Don't forget to bring yourself extra chilli sauce (saus sambal) or any other dipping sauce, since they only serve one dipping sauce and sambal ulek for the roasted chicken. Too bad if you're a...

Back in the days I used to go there often, the quality is good and felt the middle East spices, as time goes the taste is terrible ridiculous and the service not as friendly and welcoming like before and they don't know how maintain some of the frequent old customers and perhaps because the team...