Point Coffee — Restaurant in Jakarta

Something’s wrong with this branch.

First, I once ordered an iced matcha and asked for less sugar, they said it wasn’t possible. Really? Other branches can do it just fine, and even GoFood has clear sugar options like 50% and 70%. Why is this one acting like it’s stuck in a different system?

Second, I asked for a simple drink holder, the one that hangs over a single cup. They said they don’t have it. Again, other branches provide it easily. Why is this the only branch that always says “no”?

Third, and this is the weirdest. Recently I asked for the ice to be separated, and they refused. The reason? “Head office found people abusing the brand by pouring other drinks into our cups.” Seriously? But just the day after, I ordered the exact same drink via GoFood, and guess what? The ice came separately in a food container, no issue at all. So what’s the logic here?

This branch...

Been here since beginning of the year 2023, so far this is the best Point Coffee that i've been trying so far in Jakarta, the place with good ambiance for spend time after working hours, comfortable table area, wide parking area and strategic location just few steps from bus stop. Ada barista kak Andrey yang selalu ingat pesanan kalau langganan, info diskon promo dan selalu ngasih info...

Malam,,, hari ini tgl 29 April 2025,saya mau memberikan info buruk,pada tadi sore sekitar jm4an saya membeli point ditempat ini,casiernya cwe saya gk tau namanya syapah tolong kasih dya sp2 klo perlu,pelayanannya buruk sekali,saya membeli frape grentea 2,coklat frape 1,malah dikasih N coklat biasanya tanpa frape dan saya sudah ngomong baik” kembarnya malah jwbnya sewot marah” kesaya dan saya tegaskan kembali kemba”nya klo yg dibikin itu salah,mungkin mbanya salah ketik seenggaknya minta maaf malah marah” bikin ulang lagi habis itu salah lagi,kedua kalinya mba”nya salah orang saya minta frape malah dikasih tanpa cream,membuat saya kesal sekali,kerjanya gk becus perempuan,tolong pihak hrd ataupun pihak leader tolong dong kasih dya sp2 pelayanannya buruk bngtt klo perlu...