W Super Club Gatsu — Restaurant in Jakarta

I had a really disappointing experience at this club. Our table was handled by a staff member named Restu, and his service was shockingly rude for a place that calls itself a “superclub.”

When I asked him to refill my glass, he responded with a sarcastic attitude, asking me “what do you want to do with this glass?” which was completely unnecessary. After finally filling the drink, instead of handing it back to me (I was literally right in front of him), he just put it down on the side. The same thing happened again later that night.

His behavior felt arrogant, unfriendly, and unprofessional. Honestly, it gave me the impression that he was judging me and didn’t bother showing even basic courtesy. For a high-end club, that is unacceptable.

I’ve been to clubs all over the world and never experienced such poor treatment from a server. This was a truly bad experience and left me very disappointed in the management for allowing staff like this to represent the club.

I really hope the management retrains their staff, because with this kind of service, it’s hard to...

A few times i been here, the opening security too strict too overpower; they seem to forget people that come is customer treat them with respect unless they are criminals, they even ask for my panadol (indonesia simple pain killer) opening each bag one by one without concent, no security have that autority, the promo is bad, no wonder place is empty, too overprice, too arogantly overpower for something that used to be so fun and good, trust me people with real authority will refrain of showing too much of it especially at nightclub,...

Will never ever come back again . Held company party and had the whole building dedicated for the event, but everything was a disaster. The food was cold the floor was dirty and oily, I asked for an ice cubes for 3 times. Waited so long since 4 pm and didn't got any even after we finished at 10 pm.. Not recommended. The service was awful. Sorry not sorry.. gotta prepare your food well.. even I didn't get ice cubes after asking ...