El Merkat Bali

I have attached a photo of my meal at El Merkat in response to the accusation of being a liar by restaurant management (comment below). I had the cod entree and falafel salad for the main. I never said I was at the restaurant yesterday, I had been there earlier in the week. It's clear that the disgusting attitude is shared by their management as well, not just the waitstaff. Also, I created multiple reviews yesterday because that's well within my rights and I had great service literally everywhere else I visited in Bali.

When I arrived there was only myself and a couple at the next table who were almost at the end of their meal. Ratna was the waitress and left me sitting there for almost 20 minutes without any recognition until the couple called her over and asked her to serve me.

After taking my order she didn’t come back to the table once and when I had finished my meal I was left waiting another 15 minutes without any recognition. I was beginning to run late so I tried to call over to her and she walked right past me and started laughing to her coworker. He was the one who ended up coming over and bringing me my bill.

As I am a polite and friendly person (who had barely any interaction with this girl) my assumption is that she had an issue with my skin colour. Everyone’s welcome to their own ignorant opinions but if you’re working in customer service you should treat everyone with same respect regardless.

I am so shocked and disappointed by how I was treated and wouldn’t advise anyone to go here. The food was nice but nothing special. There’s plenty of other places to try in Bali with far better food, atmosphere and service.