A&W Royal Plaza GF — Restaurant in Surabaya

I order mango chicken. After eat 1/3 I didnt taste mango sauce at all n i talk to the front desk. She asked kitchen n told that they already put the sauce. I opened for them n didnt see mango sauce at all. They took my food n wait about 5 menit because they run out mango sauce hmmm. Next time 1. If you didnt put sauce dont said you already put. 2. Better you ask kitchen to konfirm they ready for my order or not before i pay. Really disappointment n no compliment just sorry that every body can say. How can you miss that sauce. Pic after they give it the sauce but i loose my...

came on friday afternoon. ground floor location not busy. service very good. they brought my order to the table. 2 for 1 double cheese burgers filled me up. lots of ice cream in the root beer float. but i think root beer should be served cold never have ice. 2 chinese sitting nearby were yelling at each other - normal bad manners for them. aside from...

Good burger, don't like the root beer though. Chicken menu is not so good either, too small and dry. It has another outlet on ground floor neart the mall entrance. I wonder why every A&W I go has bad service, they really have to improve the...