ALHAMRA Restaurant - Jaksa Agung Suprapto — Restaurant in Surabaya

I was there last night for iftar. I had the worst service and experience..

This is the list of the service that need to be improved :

Accept the reservation but they don't have appropriate table and space.

I made reservation a week before I went there, but they placed me on broken table and unappropriate place. If they don't have enough space, then please do not accept my reservation on this day.. I appreciate more if they tell honestly about the place already full booked rather than giving us broken table and unappropriate place.

Very bad service and menu of take away.

I ordered Haneed menu for take away. On that menu, theres's suppsed to have soup. when first visit, I choosed Haneed for dining in and there was soup. But they didn't include it on take away for sahoor when my 2nd visit even though it's clearly stated on menu book there's soup.

Very slow service.

I understand if I order on the spot due the peak. But this time I ordered while making the reservation a week before (in advanced) by Whatsapp for "Ice Tea" because I can't drink sweets free takjil. I appreciate they gave us free takjil, but because of health conditions I can't drink sweets so I order in advanced. But I'm very disappointed after arrive there, they did't serve what we order, the ice tea comes late. So I just drink water that I bring by myown to break fasting.

That's all my 3 review points. Last year Ramadhan I went there but it has excellent service. This year their service is decreasing. Hopefully when I visit again, I will not have this bad...

👍🏼 I would like to start by expressing my gratitude to the owner and staff of Al Hamra Restaurant for their excellent service and inviting place.

💰 The prices are a bit too high for my liking.

🍽️ The kitchen quality control for the food definitely needs some improvement. I ordered Kari Kambing but received Gule Kambing instead. When I asked the waiter, they said it was Kari because it used Kari leaves. In Arab cuisine, Gule and Kari are two different things, both in taste and appearance. Moreover, the dish was very salty, indicating that it wasn't checked by the kitchen staff or chef before being served.

👌🏼 The ambiance of the restaurant is nice and cool enough.

👏🏼 The service was also satisfactory.

🅿️ Free parking is available and guarded by the restaurant staff.

🤔 Would I come back to this restaurant? Probably not, as my experience with the wrongly named dish and its overly salty taste was less than pleasant.

👋🏼 Nonetheless, I appreciate the effort put in by the staff and management to create a welcoming atmosphere and...

Food was good. We had chicken and lamb. kebuli. Eventhough our first choice was curry with canai. (Canai was running out) Service was not so good. We had to "jemput bola" or "pick up the ball". We went there, but the room was full of one whole (reserved) family. The staff was at the back, so as soon as we came in (our first time), the whole family was looking at us confused (like i wasn't invited)😕 there was no staff at the front to welcome and tell us where to sit. We didnt know the cashier was at the back. The place was quiet messy I didn't finish my plate, and told them to wrap it. It took them whole my 15 mins just to put my rice into the styrofoam. (Minta staff bungkus nasinya, ditanya duduk dimana, setelah bilang, saya balik ke tempat duduk. Udah lama duduk kok belum dateng2, akhirnya yaudah sekalian bayar. Pas udah bayar juga ternyata belom dibungkusin, jadinya nunggu lagi 5 menitan lebih,...