KAVA Restaurant - Hotel Fairfield by Marriott Surabaya — Restaurant in Surabaya

I write this review separately because it is related only to the restaurant of Marriott hotel. We stayed 3 days in Marriott and unfortunately I cannot say that we were happy with the food. At least the food for the room service was not good at all. In the elevator we have seen two great ads, a beer bucket and a cheeseburger with french fries. When we wanted to order the first night we were told that there were no french fries. When I called again and wanted to order the Cheeseburger only, we were told that there is no Cheeseburger either. 🙂 Then I ordered Nasi Goreng and a Club Sandwich and both were not tasty. We eat Nasi Goreng every week and when we compare it to the Nasi Goreng of a premium hotel it was really not okay. The sandwich was soggy. I do not even mention the delay of the food, as we were told 20-30 minutes and the food arrived almost one hour later. The first night I received a Balihai beer. Bintang was not available. The second evening I wanted to order Nachos and beer. But there was no beer at all. No beer in a Marriott hotel restaurant is very sad. I have the feeling the person in charge of supply management should be trained better. And the chef or whoever is preparing food should be trained too. And more important is that this person goes to other international hotels to taste such food like nachos and club sandwiches. I already discussed this with the front desk at the hotel but thought it would be worthwhile to mention it...

Their food was not worth the price, 180k for buffet at Kampung Ramadhan was near fail. Kambing guling's meat was so stiff, the cooker was tired to slice the meat from the goat, and it needs 3 person to help. When they get tired, another waiter bring a bunch of goat's muscle, and make it worse (near 7.30 PM)

There is no refill for the ice cream machine. For 180k, they don't want to refill the machine? Kakkoi will replace that for good, it nears

I don't know if 180k was really cheap until we get not so good food, especially their main dish, Kambing Guling.

The good was the waiters service, that's...

Well, when I arrived at the restaurant, it was full of people.

But since we were a big group of people, the assistants reserved seats for us, even though separated.

They were quite slow to give service but I still like it.

For the atmosphere, there was an unpleasant smell coming from the fan but after 2 minutes the smell seemed to have disappeared.

Good restaurant...