May Star Restaurant — Restaurant in Surabaya

Be cautious about going here if you have a dietary restriction or allergy. They do not list all of their ingredients on their menu, only some of them.

My girlfriend and I ordered several dishes listed in the May Star menu under "Vegetable Dishes." We believed these contained no meat and no shrimp because the menu contained ingredients for each dish and neither meat nor shrimp were listed under the ones we ordered. Well, it turns out they all had meat in them, and one of them had shrimp (ebi) in it, which my girlfriend is allergic to. She didn't notice it until she took a bite and her lips started swelling a bit.

After we told the waiter about the issue, he claimed that we were wrong. Then, we took out the menu, and he realized he was wrong but did not apologize. The restaurant refused to recook the meals and would not refund us.

In retrospect, we should have asked about the items to double check, but if a menu has an ingredient list, then it should probably list potential allergens at the very least.

Bad service and a big waste of money as their prices are not cheap. I'm sure the food is high quality, but they really need to reprint their menus and work on their customer service. Not noting meat in the ingredients list of a vegetable dish is annoying enough but forgivable. However, not noting a common and potentially deadly allergen in the ingredients list of any dish is inexcusable for a restaurant...

"We arrived around lunchtime to try their 50% dim sum special. When we walked in, we asked if the dim sum special was still available, and the host confirmed that it was. The manager on duty took our order himself. We only ordered dim sum, unaware that the 50% discount was only available before 12 PM. When the bill came, we noticed we were charged full price. We asked to speak to the manager, the same person who had taken our order. Unfortunately, he ensured that we paid the full price. This is poor business practice and a disrespectful way to treat customers. I won't be returning to this place. His excuse was that the promotion had already ended, despite knowing we only ordered from the dim sum menu. It was a horrible experience." Worst...

The food in western Surabaya branch is good. I tried this time the ham steam fish and also baby kol. Both good to fill our stomach and we arrived almost their closing time. Fast serving that time, eventhough I saw the face of the waitresses a bit grumpy because they tired already as I made joke abot the day, they smile with tired face... So it must be a very busy and hectic day there. Overall the place is good for Chinese restaurant, food is good and tasty... Fast respon from the waiter despite what I said before. Tipical family restaurant to enjoy familiar Chinese food. And the fish we ordered actually good and easy to eat, they arrange each cut with ham...