Aer Restaurant — Restaurant in West Nusa Tenggara

Agung, assistant director of F&B dropped the ball tonight. Just when Aer is packed with guests on the night of huge holiday season Eidl Ftr, he leaves his restaurant knowing fully it is being understaffed, and consequently resulting in plenty of unsatisfied guests. My group was certainly one of the many unhappy campers. Cici, a trainee, didn't have any clue how to greet, let alone how to care and service clients. When asked for her help to seat us, she carelessly walked away ignoring us without any doubts nor hesitation. Great display of perfect INhospitality at Aer! Huge applause to the uncaring and selfish assistant director of F&B at Pullman!

Photo note: I had to snatch napkins myself from the waiter station since no one cares for napkins,...

Stayed in Pullman Mandalika for a night after 3 nights in Gili. We were in search of good Indonesian cuisine and to our surprise the Aer Restaurant had an extensive menu of Indonesian food. We were greeted warmly by Lili and Wahyu. Later on the manager, Valdo and his bartenders Marta and Syaka dropped by our table to check on our experience and the taste of the food and drinks. The food here taste amazing. We started off with Bebalung which is a Beef Soup with steamed rice- the warm rich soup really opened up our appetite for the next up Nasi Goreng Gila! The Nasi Goreng was jammed packed with fresh seafood. So appetizing we ordered supper right away to be sent to our room. Perfect dinner to end our...

This is highly rated and deserves every bit of its rating. It's probably the best food I've had in such type of hotels. We were there in August and were totally impressed. We're back in February, and the quality is just jaw-dropping. The chef has had to spend extensive time in Italy, or he's just a genius. Just the way the pasta is al dente is terrific, but the flavors, the tomato sauce, etc... the real pizza oven, the burgers, the rendang, etc... I'm still looking for one less-well executed dish (found it: stay away from the dim sum on Sundays). I give up, it's all so well executed, it's addictive. Can't recommend this...