Box'd! Drive Thru Coffee — Restaurant in Cork

I’m a loyal customer of BOXD and always make a point to bring friends along every week. I also recommend it to everyone I can, always saying it’s the best coffee spot in Cork. However, I had a disappointing experience today.

I ordered a Pistachio Latte, and after taking the first sip, I found the coffee flavor quite strong. So, I politely asked if it would be possible to add a little more pistachio. The barista (a girl who was wearing an all-green outfit) was extremely rude and immediately refused, saying that she had already added 1.5 pumps and that if I wanted more, I’d have to pay. The issue wasn’t the rule itself but the way she spoke to me—so harshly that I was left speechless.

Thankfully, another barista, who was very kind, pointed out that I had redeemed my drink using my loyalty points (ironically), and she mentioned that she could add more pistachio without charging me. However, the first barista did so very unwillingly, and I left feeling incredibly frustrated. To make things worse, I ended up feeling unwell after drinking the coffee.

I know this is not the usual BOXD experience (or at least I hope it isn’t), but this situation made me hesitant to return. I truly hope this feedback is helpful because no one deserves to be treated this way. What should have been a moment to relax and enjoy my coffee turned into an uncomfortable and...

It's honestly very disappointing to have to leave a 2 star review here - Have been a regular customer (actually 2 of us in the car..) for months, coming probably 4 times minimum per week. Have recommended the place to countless friends. But lately the standard has dropped - last 3 occasions the coffees both hot and iced have been bland by previous standards.

However the most frustrating part (and also a kick in the teeth) is that the squid loyalty which was already at 10 coffees (much higher than competitor's including bean and leaf who are right down the street and only require 7) is now increased to 12! How the management think that 12 coffees to earn one free is acceptable is outrageous - you're only affecting those who were loyal and supported you early on in the first place. Out of principle you'll be...

in this day and age it’s awful to be charging extra for non dairy milks, especially 60c extra. the price of those milks has reduced a lot and is closer to dairy milks than ever, and also a lot of people have allergies and intolerances that they can’t help! so why should they pay almost a euro more just to enjoy themselves without being sick? i would give more stars if ye got rid of the non dairy price like a lot of places have, especially since your other branch is in a student place where people can’t be...