Sunday lunch.... I went with my 7 year old son. The food is really poor quality,prices high and the service was awful shocking. The waiters told us to wait for a minute to get the kids menu and after a long 12 min I asked them about it . The menu wasn't printed yet!
They have very little options for the kids , anyway so we ordered chicken goujons with chips and seafood chowder for me. I can safely say it was unpleasant! My son got 4 chicken nuggets instead of the coujons and very tiny portion of chips. The chowder was so watery and small , absolutely no seafood and I got one piece of bread and 1 butter in the same plate as the chowder. My son went to the waiters to asked them for more bread and they gave him one slice with 2 butters.
I didn't complain at the frist time when I was asked by a meber of the staff (he was a supervisor on duty ) but when one the waiter back and asked us for dessert of something else my son was in the bathroom, I explained to her the food wasn't nice, the portions are extremely small,very price for 4 chicken nuggets,there weren't chicken goujons and I really was very reluctant to order anything else because of the poor quality and quantity of the food.
Suddenly a guy came across with an attitude was nothing short of ignorant, arrogant, and completely rude . He was blaming me because I didn't tell him the food wasn't nice when he asked us. In fact he was so overreacting in front of the staff and my 7 year old boy as he was back already from the toilet. This guy is far from suitable for front house of a restaurant / and have no idea how to treat costumers. He needs a especial anger management and customer service training course asap.
The personel in the restaurant completely ignore us and I have to go myself to find someone to pay the bill. We left the place and I left an complaint to the the senior manager who was Anthony. Very...
Read moreDon’t waste your money ordered the Cajun Chicken wrap and asked for cheese waited 40 minutes and I was handed a wrap with JUST CHEESE and charged 13 euro for it so I said to the boy that’s not what I ordered he said that’s it the Cajun chicken was a wrap I said ya there’s no chicken in it so he laughed and brought it back , they came back with the same wrap again and put it in front of me so I said there’s still no chicken in it ? The girl says oh ya and laughs and most importantly I ordered a kids dinner for my 2 year old and the girl put a piping hot bowl just out of the oven in front of the child with her dinner and of course the child went straight for it and burnt her hand iv never been so shocked with service in my life the manager came over and says are ye alright now sorry the staff aren’t really trained with young kids they don’t realise there hands can get burnt he was nice but it’s not good enough to be honest I’m sorry but I blame the chef for handing out a piping hot bowl with a kids meal common sense in fairness iv worked in catering all my life and never been so shocked I sat there with nothing while my partner and child ate ruined our whole day out we drove out especially for this restaurant because it looked...
Read moreA disappointing experience at Nelligan's again tonight. The chef had two chances to cook a medium/well steak, but each time it came out tough and charred. The waitress was lovely and it was suggest my steak would not be on the bill, and as everyone was finishing their food, with me starving, I ate maybe half the food that was left in front of me. On awaiting a very long time for the bill, random staff member Jeffrey decided to examine how much of the charr-grilled steak which I didn't want was eaten, along with how many chips were left on the plate, before deciding to charge full price for everything. Jeffrey's attitude was nothing short of ignorant, arrogant, and completely inconsiderate. Jeffery is far from suitable for front of house staff, and the chef is unable to cook a steak. In the end the senior manager reluctantly let the full bill go, but not without having to have the last word....
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