They need to work on their customer service and organisational skills! I tried to book a table online but got no reply so I rang and was told they weren't taking any bookings because they were busy, they were only taking walk ins. I found this a bit strange but presumed they were just doing walk ins because it was the regatta weekend. I arrived a few hours later and asked for a table only to be told they were only taking bookings! When I said I rang earlier and was told they weren't taking bookings, the guy said 'yea we're only taking walk ins but I've no tables' and he just walked off! He was very rude to be honest and didn't make any sense changing what he was saying. As we were there, a group of people were going in and I heard them saying they had a booking. He then showed them to a table. I don't understand how they could have had a booking if I was told earlier in the day that they weren't taking bookings. Then, when we were leaving a family came up and asked for a table and were told they could have one in 15 mins, after we were just told there were no tables! We left feeling very frustrated and confused. We saw more people going up to the door so decided to wait and see what they were told. They were told that it was bookings only! One minute they weren't taking bookings, only walk ins and the next minute they were only taking bookings. We were treated rudely and clearly different people were being told different things. We left Cobh and went to another restaurant where the staff were very friendly and welcoming and we really enjoyed our experience there. We will not be returning to the Quays again to be treated like that!