British Hotel — Restaurant in Douglas

Disappointed as I was overcharged by the manager Johnny (overheard the name while he served other customers). When challenged, I was completely dismissed and ignored. He didn’t actually count the money I gave him, it just got thrown in the till.

It was my first & only drink of the night. I had just finished work, wanted to unwind. (About an hour and a half ago).

Looked like a great crowd in & atmosphere. Live music was awesome. Majority of staff working hard.

Completely understand Saturdays are busy but it left a sour taste.

Back bar was messy, bottle caps and tissue all over the floor (watched Johnny try to flick off bottle caps while opening old mout) bins overflowing, bar was really sticky. (Just simple things you can keep on top of when on the bar).

Got a first hand glance at free pouring as well (illegal in the IOM but seems to be fine when busy).

Just very disappointed. I was a local to the area and to The British but don’t think I would return after this experience.

I hope the feedback is taken onboard and maybe some more time is taken out...

The place looked great but we had to wait over 1 hour for a bowl of chips & a BLT. It was reasonably quiet being a Monday so the order had been forgotten rather than delayed. When the waitress came out to apologise for the wait I asked if we could cancel. She said it was on its way. It then took a further 15 minutes to arrive - honesty would have been appreciated at this stage so we could have cancelled and had a refund. When food arrived the chips were a small portion and undercooked. BLT was okay but not worth the wait....

My wife and I visited the British Hotel whilst on holiday on the Isle of Man in June 2023. The staff were incredibly friendly and welcoming - so much so that we returned twice more during our stay! The menu is very good, with vegan and vegetarian options and plenty of pub classics. The 'Specials' board is always worth a look as well. There is a broad selection of beers available, including some from the local breweries. I have no hesitation in heartily recommending the British Hotel to anyone...