La Rotta Rooms, Restaurant and Cocktail bar — Restaurant in Agrigento

We stayed at La Rotta Rooms for one night.

The service is very poor - unfriendly and sarcastic manager.

First impression was not so friendly and this is only due to the most unfriendly management of the residence that we have met during our trip. There was 0 instruction how to find the Room facility (as other apartments in Sicily offer it).

We were met with the confusion and 15 minutes time for figuring out when we can enter the room. Later, the manager lady showed us a room, explained how everything works, though it was done in the way to show that we were not intelligent enough to understand how the light works.

After one night, we asked if we can stay longer (Booking.com showed there’s availability), but the lady manager said they did not have rooms for us.

Later, when I asked if we can buy breakfast (because the reservation does not include anything apart from 2 bottles of water) we were told that they could only offer us coffee and 1 bun.

Facility was super clean and nice looking, however, AC was not functioning properly. There’s only 1 system with the AC that can be adjusted for all rooms in the block that this facility has. Therefore, we had problems sleeping with either too cold room, or no air at all.

What was unpleasantly surprising is that we figured out from others reviews that facility charges for taking a bath/jacuzzi... Even though, there was a detailed instruction about the lights, there was no mention that the bathtub is charged extra.

The shower was not properly functioning, there was a problem with the pressure changes and temperature. The AC was the biggest problem at night (constantly on and cold), we even noticed that it was dripping…

Overall, we have a very mixed and unsatisfied impression. Despite this, apart from the manager/owner, the rest of the staff was friendly.

After checking out, we were not treated liked...

I absolutely do not recommend this place. It looks nice, but that's all. I arrived at the hotel after a long day of traveling and discovered I hadn't been given a room with a sea view (as described on booking), but with a view of other buildings. I undressed and ran the water into the bathtub – the drain was broken and water was leaking. I called the hotel staff – no one answered. I also went down to the hotel restaurant, but no one spoke English! Shocking! After a while, they transferred me to a phone person, to whom I explained all the problems. Someone went upstairs with me and checked the bathtub drain – he couldn't fix it, so I was given another room (smaller and cheaper) but with a sea view. The bathtub drain worked, but only for a short time, so I ended up not taking a bath. I wasted an hour and a half on this. I wasn't even offered dinner as an apology. I went to the restaurant as soon as I arrived, but no one showed interest after waiting at a table for 10 minutes, so I went to the restaurant next door. The next day, I asked what compensation they were offering for all these problems, and they said none. I run a glamping site myself and have guests. Sometimes things happen that are beyond my control, and that's normal. In such cases, you should apologize and offer something. Unfortunately, nothing! In summary: a room with no sea view, two broken bathtubs, no phone calls, no English-speaking communication, and utter rudeness! Definitely...

Diversamente che altrove, LA ROTTA ci ha preparati a un viaggio, una narrazione, una destinazione chiamata "casa"!

[…]‌ Il sorriso è subito alimentato dall'accoglienza e dalla fresca disponibilità ad aiutare i disabili con cui si è venuti per fare compagnia. Ironia e presenza, pur se non chiamati in causa. A questo punto: complimenti per la Vostra sensibilità.

Si è venuti in questo ristorante per diversi passaparola (eccellenti per la cucina) a festeggiare un anniversario di matrimonio: si è scelto il menù a base di pesce.

La scelta è varia, presetata con pazienza sorrisi e coccole verso i festeggiati, senza trascurare i commensali con loro. Una volta fatto presente che il numero del tavolo corrisponde alla data di nascita della coppia, chi ci assiste al tavolo (sottolineo "assiste" e non "serve") è visibilmente emozionato. […]‌ Soddisfatti attendiamo di appagare, a questo punto, anche il palato!

[…]‌

Impiattamento gourmet; porzioni piene con condimenti copiosi; sapori delicati, saporiti, freschi; cottura perfetta. […]‌

Chi altri sta in sala lancia sguardi attenti a tutti i tavoli: ogni richiesta è prontamente accolta, sorridentemente soddisfatta, chiedendo sempre cos'altro possa servire.

Giunti al dessert sottolineo la sorpresa abilmente offerta: oltre l'idea del candelotto che (una volta infuocato) manda stelle d'argento, inizia l'applauso e si fa sapere alla sala del 60esimo. Tutti sorridono, fanno gli auguri, applaudono!

Se ogni attività avesse sorrisi così pieni, coinvolgenti, Mediterranei non pochi luoghi risulterebbero "famigliari"!

P.S.: Vi siete fatti dare del "tu" perché Voi eravate al nostro servizio, è reciproco: dateci del "tu" perché spesso (compatibilmente con le occasioni che ci permettano di tornare) saremo noi al vostro servizio.

N.B.: la recensione completa su @...