Da Roberto — Restaurant in Caorle

So...the day my husband was attacked by a cook of this restaurant. We came to this restaurant for lunch menu for 15€. On the board was written: "first meal+second meal+drink for 15€" They sat us next to a person we didnt know. I chose Pizza prosciutto and suddenly found out, I can't choose anything else , only a drink. Ok , I let it be. My husband ordered pasta and schnitzel. First they brought me the pizza and my husband was 10 more minutes without food. Finally they brought the pasta and it looked kinda as a big portion, but ok. He started to eat. After some time, the guy next to us was complaining he still didnt get his food and he mentioned the meal my husband was eating. At that moment we found out, they messed up the orders and gave my husband the other guy's meal. We sincerely apologized to this man and he had to wait another 30minutes till they brought him his plate. My husband said to the waitress, that she doesnt have to bring the schnitzel,that he understands the mistake and is not so hungry to get his ordered second meal. When we went to pay, first they asked us ,what number had our table. The tables are not signed by numbers,so you can't know that. The older woman refused to communicate in any other language but italian. Then they wanted to charge us more and arguing that it was our mistake that we didnt say to the waitress she brought a wrong meal. But honestly how did we suppose to know she brought something different? My husband simply thought he ordered by mistake something different than he thought. After some quite of time ,they finally charged us the promised 30€ but the waitress was still pretty arrogant and argue that its our fault etc. My husband was already really upset about the whole situation and basically send to hell (in italian) and left the restaurant. Suddenly a bunch of waitresses and 2 cooks ran outside and one of the cooks (bald,short guy) started to yell at my husband and push him in front all the customers and passing by. Sayin that he should have some respect. I mean.....seriously?! Avoid this place if you wanna...

Unfortunately, my experience at Da Roberto was very disappointing. The restaurant specializes in seafood, but the service was chaotic and unprofessional from the moment we sat down.

I ordered pasta with cheese (in basic Italian), but I was brought a seafood pasta instead. I assumed it was my mistake and began eating it. Later, a man at the next table told the server he never received his seafood pasta, and I realized I had been given his dish. I informed the waitress, but since I was already halfway through, I said it was okay and we didn’t need to change it.

The real problem came at the end of the meal. I had ordered from the set menu and was supposed to receive a second dish, but I didn't get it because of the mix-up. Still, they tried to charge me significantly more than the menu price. When I calmly refused to pay the extra (since the error was on their side), the staff became aggressive and rude. I admit I lost my temper too and left, but what followed was completely unacceptable — a short bald man came out from the kitchen and physically pushed me out of the restaurant. I didn’t escalate the situation further because I was with my wife, but this behavior is totally out of line.

I really don't recommend Da Roberto. There are many other restaurants in Caorle with better food, friendlier service, and fairer prices. This was a stressful and unpleasant experience I wouldn't want anyone else...

Wir waren gestern im Da Roberto essen. Wir können die vielen positiven Bewertungen absolut nicht verstehen. Service war schlecht und das Essen nicht herausragend gut. Eigentlich hätten wir gleich nach Betreten das Lokal wieder verlassen sollen. Man wollte uns, trotz vieler freier Tische, einen Tisch im Durchgang geben. Den haben wir nicht akzeptiert. Haben dann im strohüberdachten Außenbereich einen Tisch erhalten. Die Speisekarte ist auf einem Papieruntersetzer aufgedruckt. Keine Tischtücher wie auf den Fotos der Rezensionen sind vorhanden. Das Gedeck bestand auf Messer, Gabel, Serviette, zwei Packungen Grissini und einem Papiergebäcksackerl mit 3 Gebäckstücken, die einfach von einem anderen Tisch! an uns lieblos weitergegeben wurden. Ein absolutes No Go. Nicht nur in Zeiten von Corona. Und das Sackerl?! Ich hab noch nie Gebäck so überreicht bekommen außer beim Bäcker...Kann man das nicht in einem Brotkorb servieren? Denn immerhin bezahlt man für Gedeck. Wir haben einen 4er Tisch erhalten. Gedeckt wurde am Rand, wo Kellner dauernd vorbei gegangen sind. Haben uns aber dann zum Fenster gesetzt, weil zum nächsten Tisch hinter uns nicht viel Platz war und man nicht gemütlich hätte sitzen können ohne dauernd den Sessel vom Nachbartisch in den Rücken zu bekommen. Dafür erhielten wir vom Kellner (Armani Brille) einen missbilligenden, langen genervten Blick. Er hatte ja für den Platz daneben "gedeckt". Das Gedeck, welches ja nur aus Serviette, Gabel, Messer und Papieruntersetzer-Speisekarte bestand, haben wir uns natürlich selbst rüber geschoben. Dennoch der Blick. Bestellt haben wir gegrillten Branzino mit Grillgemüse sowie Calamari Fritti mit Pommes. 5 min nach Bestellung kamen auch schon die Pommes. Jedoch nur die Pommes. Nicht die Calamari. Wenn ein Beilagensalat früher gebracht wird, in Ordnung. Aber die Pommes?! Nach 15 bis 20 Minuten kam der Fisch und nach weiteren 5 Minuten die Calamari. Die Pommes waren, bis die Calamari kamen, natürlich weg. Fisch sah gut aus, allerdings total ungewürzt. Mussten Salz nachverlangen. Stand nicht am Tisch (kann aber Corona bedingt sein). Wirklich schade. Aus dem Fisch hätte man wesentlich mehr draus machen können... Grillgemüse war bei Servieren schon fast kalt und nicht mehr warm. Calamari Fritti waren teilweise zäh. Da haben wir dann wesentlich bessere Calamari zwei Häuser weiter im Al Calamaro gegessen. Und das von einem Schnellimbiss...Absolut nicht...