Tourist, Confusing Service.
Arrived at about 9pm, waiter came outside and ignored us until we brought his attention. We asked if we could stay outside but they insisted to go in. Keep in mind there were a lot of unoccupied tables outside. Waiter came to us, and we ordered our drinks. When the waiter came back with the drinks we have decided what to eat. We tried explaining the order but the waiters english was not very good. He told us that he will bring his coworker to help with the problem. His coworker came and took our order. We had a starter , it was alright but what bothered us was the fact that we had dirty cutlery and dirty plates. It made us a little uncomfortable but we just tried to ignore it. While we were waiting for the main course they took our plates and left. After about an hour and a half we waved to the waitress (a different one which also didn’t speak english). Basically the waitress understood that we didn’t get our starter. They came back with the starter and we where literally trying so hard to explain that we already had it. The waitress did not even know what “eat” means. After trying so hard to tell them in Italian he finally understood and told us that they didn’t know about our order. At that point we were so close to just pay the bill and go back to our Hotel because we were more half asleep then hungry. When the food arrived basically the pasta was chewy with a gum texture and the clamshell’s were raw. After finishing to eat, the first waitress came back to us and told us that he’s sorry for what happened.
Simply awful! Definitely would not recommend if you don’t...
Read moreWe went to this bustling restaurant in Catania late at night after our flight arrived, getting there around 10:30 pm (they closed at 12:30 am). We were seated fairly quickly, but then waited quite a while before anyone came by to take our order.
Once we did order food, wine, and water, the wine arrived immediately, which was great, but without any glasses. After another long wait, we had to flag someone down to get them. The food itself came out in a reasonable time, was fresh, and absolutely delicious, no complaints there at all. However, when we wanted bread, the servers were again nowhere to be seen, and we had to wave someone over.
We’re familiar with the relaxed pace of Italian dining, but this felt different. More inattentive than unhurried. Excellent food, but the service could use...
Read moreWe came here for a special Italian pizza. The waiting for a table was inevitable given the fact it was Saturday evening. We have ordered pizzas, have waited about 45 minutes, without any information, to be told afterwards that the oven is crushed. I understand random incidents may occur but the waiter hasn't offered any recuperation and has shown no remorse. When asked about a possibility to fast track our order, the waiter said it is not possible. Moreover, there was a mess in orders, waiters brought us wrong food twice, they didn't know which food is for which table. Our second order wasn't priority for waiter who even hasn't came back to us. Very disappoiting. P.s. Ordered pasta were...
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