Il Gambero Pazzo

Very low quality food, the seafood was not fresh and was giving an extremely strong fishy smell. We rejected our further dishes because the first course was really disgusting. On top of that the service is bad, very slow and inattentive: it took the waitress 20 mins to bring us water and it happened only after our kind reminder.

UPD to the business’s reply:

Thank you for your feedback. I understand that accepting criticism can be challenging, but I felt your comment about our smoking habits was misplaced. We always respect the rules of the places we visit and stay within set boundaries.

As for the first courses, our choice to eat was driven by hunger. Personally, I found the shrimp unappetizing, as they had a very off-putting smell. The service was unsatisfactory, and that's a fact. If you’re skeptical, I suggest reviewing the video recordings, if available, to see how long it took for the waitress to bring us water—something that is typically prompt in other restaurants we’ve visited in Catania. Additionally, the check never arrived, forcing us to approach the counter to expedite the process. If this is considered good service and quality food, I wish you the best.

I encourage you to consider guest feedback as a valuable opportunity for improvement rather than placing blame.