La Tavernetta — Restaurant in Massa Lubrense

We stayed at the hotel for three nights and ate at the restaurant often. Overall, the food was good and the service from most of the staff was friendly. The location is also great.

Unfortunately, on our last night we had a very unpleasant experience with one of the owners (the gentleman with spectacles). Around midnight, reception called my room asking for payment because another guest had not paid. This owner wrongly assumed it was me and insisted on the call. The phone woke up my three-year-old daughter, which was extremely disruptive.

The next day, when I confronted him, instead of apologizing he brushed it off and said, “yeah that’s okay, if you have paid, you’re good.” I was very disappointed by his attitude — he should have been apologetic, not dismissive.

This unprofessional behavior overshadowed what could have been a pleasant stay. While the food and location were good, this incident left a lasting negative impression.

I stayed at Baia Di puolo from Aug 28...

I usually don't write up reviews but my dinner experience was that disappointing.

Firstly, and most notably, the service was poor and needs to be improved. I arrived early for dinner so there were many waiters around that could attend to my table. However, I was overlooked and the other tables who arrived after me were being served first. It took almost 20 mins for me to order my food and they even forgot to provide bread but realised halfway through my dinner that it was missing so they rectified it but didn't say sorry.

In terms of the actual food, the seafood pasta was okay and nothing special. The homemade pasta was too thick and the sauce lacked flavour.

When it came to pay, I waited almost 20 mins again and even asked for the bill TWICE. The lady at the cashier was too busy talking to her friends that walked by.. and as a result left guests waiting. Even the table next to me also felt very frustrated.

Won't be...

In case you are staying at Hotel Baia - BY ALL MEANS make the best of the half-board option and remember to always order the local, seafood-based dishes; you will not be disappointed. You will not be treated like a second-category client. In case you just come to visit - enjoy, the food is great. The service tends to be rather chaotic at times but don’t let this discourage you. You will be fed well and the kitchen works like a clockwork. A family business at its best, we had a lovely time here. Stayed at the hotel, didn’t even feel tempted to eat elsewhere - and when we did while travelling around the region, we were always comparing the food to the things we tried at La Tavernetta. To make it even better, it is an equalizer - you will enjoy the company of people from all walks of life here (and I consider this an advantage; a low-key family dinner next to a sybarite feast of the boat passengers from the marina)....