McDonald's

I would give this McDonald's branch a O or even negative star but then it isnt possible so I'm leaving it with a star it doesn't even deserve. First of all McDonald's isn't a fancy restaurant so the least it can do is to have a great customer care and satisfaction. But then what we experienced was a total disaster, that tiny manager named Paola treated us as if we aren't her client, specially my cousin, the cashier made a mistake and charged my cousin twice for his menu, instead of saying sorry and being sorry, they (the manager Paola mostly) did not even thought to conceal and offset the difficulty developed in another direction, but instead keeps on justifying herself that she cant do anything about it. We are not in to the money but at least with this kind of situation on where they are at fault, they should at least apologize, and assure the client that they will make up something to fix the problem and not letting the customer be treated badly.