Zairo — Restaurant in Padua

The service is horrible at this place, this is not my first time nor my first observation but i come back because the food used to be tasty. Today the pizza was not tasty at all, fettuccine was ok. When we entered the restaurant no one gave us the menu the waiter gave the table near us who came after us the menu and when i told him pls i am waiting for menu he was so rude and said ok you have to wait! Also The same waiter didn’t put bread on our table and put on all the other tables. I asked 2 times for coca cola and when they served it, it was not cold i had to ask for ice and it took forever and when i asked for wifi password as if i asked for a prohibited item the owner of the restaurant was also extremely rude and replied in italian because i do understand their language i am not familiar with technology can you believe it!! I have never met a restaurant owner who is disrespectful to the guests rude and grumpy, This is not my first time there but honestly i will not go back because of their attitude this is a hospitality industry you need to be patient you need to be smiling you need to welcome your guests not be rude as if we are eating there for free, i am not sure why all this arrogance not even a good attitude nor the owner or the waiter who i would fire if he has such an attitude in my restaurant I also want to add that the toilet was filthy and dirty the smell was so bad and there were no tissues, not...

We were the first guests arriving on a Friday evening, the decor and the surroundings in the restaurant are quite much and feel a bit old-faishoned.

We ordered antipasti and a primi piatti. The antipasti was a burrata with a fried and stuffed zuchini flower with a burrata and a parmiggiana. Unfortunately the Burrata was a bit sour, which I only noticed after eating it. This is normally not a good sign for the quality of the produce. The parmiggiana was okay.

The primi piatti were a carbonara and the home-made gnocchi with pumpkin sauce and truffles. Unfortunately the Carbonara was not good, I am pretty convinced there was cream in it and the meat was also rather conventional bacon then guanciale. The gnocchi were okay, too soft for my liking the sauce was tasteless and the truffles didn't have a good flavour either.

The house wine was really not good, it had a sour taste and was bubbling a bit, we drank it however as we do not like to return drinks that we ordered.

The service was okay, however the staff acted a bit weird. We were not asked wether we liked our food, wine and water were not served but just put on the table.

I am pretty sure there are many better options in the old town of Padua for Pasta and authentic food and vine. Unfortunately I would not recommend...

If it was possible to give 0 ratings for this restaurant I would. From the get go staff were not welcoming and acted as if they didn’t want us to be there through their body language and interactions. Whilst people were still eating at our table they were clearing plates of those that had finish, making it seem as though they were rushing us to leave despite being extremely empty. It doesn’t come as a surprised that they are empty given their poor customer service. Towards the end we asked for the bill and asked for them to bring over the card machine, they told us to get up and pay. However, we saw them bring over a card machine to other customers (white people) to pay, but told us to get up and pay. We had to request multiple times for the card machine to be brought over to us, like they done for various other customers. What’s the purpose of having a €3 service fee per a person on a table (€15 for a table of 5) to not receive the service we are paying for? What seems like the owner was chatting to customers as if he was in a social club rather checking in with us to see whether we were ok, despite hearing our issues we raised with his staff. At the end when we were leaving the staff didn’t have the courtesy to say goodbye. I wouldn’t recommend this restaurant to anyone, seems like a racist establishment who favours white customers over other ethnic minority customers. The food was also not very nice, the pizza dough was overcooked and did not taste fresh at all. As someone on vacation in Padova, never have I received such service in any country I had ever visited. The staff and owner should feel such shame that they have left such a dissatisfied and distasteful feelings to its customers, no wonder why they are empty.

Se fosse possibile dare zero stelle a questo ristorante, lo farei. Fin dall’inizio, il personale non è stato accogliente e si è comportato come se non volesse la nostra presenza, come si poteva chiaramente percepire dal linguaggio del corpo e dalle interazioni. Mentre alcune persone al nostro tavolo stavano ancora mangiando, hanno iniziato a togliere i piatti di chi aveva finito, facendo sembrare che volessero mandarci via, nonostante il locale fosse praticamente vuoto. Non sorprende che fosse vuoto, data la scarsa qualità del servizio offerto.

Verso la fine abbiamo chiesto il conto e che ci portassero il POS per pagare con la carta. Ci è stato risposto di alzarci e andare a pagare alla cassa. Tuttavia, abbiamo visto che ad altri clienti (bianchi) portavano tranquillamente il POS al tavolo, mentre a noi è stato detto di alzarci. Abbiamo dovuto chiedere più volte che ci venisse portato il POS, come avevano fatto con diversi altri clienti.

Qual è il senso di addebitare un coperto di 3 € a persona (15 € per un tavolo di 5) se poi non si riceve il servizio per cui si sta pagando? Quello che sembrava essere il proprietario chiacchierava con alcuni clienti come se fosse in un circolo privato, invece di interessarsi a noi e verificare se tutto stesse andando bene, nonostante avesse sentito le lamentele che avevamo espresso al suo staff.

Alla fine, quando ci stavamo alzando per andarcene, il personale non ha nemmeno avuto la cortesia di salutarci. Non consiglierei questo ristorante a nessuno: sembra un locale razzista che favorisce i clienti bianchi rispetto a quelli appartenenti a minoranze etniche.

Anche il cibo non era buono: l’impasto della pizza era troppo cotto e non aveva per niente un sapore fresco.

Come turista in vacanza a Padova, non mi era mai capitato di ricevere un servizio simile in nessun altro Paese che abbia visitato. Il personale e il proprietario dovrebbero provare vergogna per aver lasciato ai propri clienti un senso così forte di insoddisfazione e amarezza. Non c’è da stupirsi se il...