This was our second time visiting Sushi Ei after our first visit back in October 2024 which was amazing. We ordered the same course meal as last time which is JPY33,500 per person. Food was still very good and service was adequate with language barrier. We ordered 3 kinds of sakes off their drink menu clearly marking the kind of sake and price. When we paid for the meal, we were shocked to see the sakes we ordered off the menu were charged at much higher prices on the bill. One of them was JPY1,400 per glass on the menu, and they charged us JPY4,150 per glass. Second sake was JPY 1,400 per glass, they charged us JPY2,100 per glass. The third one was JPY2,000 per glass, they charged us JPY4,000 per glass. They even charged us JPY600 for 2 glass of ice water which is unheard of in Japan or anywhere else we go to. Not to mention the 10% service charge on the bill which is just something made up on the spot. Overall, they overcharged us JPY12,900 on a meal should have been JPY84,000. We tried to argued with them on the spot and it was just not going anywhere. So, we paid the bill and left. When we returned to our hotel, we asked the lady who made the reservation for us to call them and explained to them what they have done and why it was wrong. Since there is no language barrier, they have no excuse other than admitting the mistake and agreed to refund the JPY12,900 back to us. For a restaurant at this caliber to do such shady things are just shocking. We were looking forward to this visit, but we left with a bad taste in the mouth. I am not sure if this is the first time they did this to their customers which I doubt. So, buyers aware, if do decide to visit them, make sure of the charges and double check when you pay because all they give you at the end is a number written on a piece of paper without any details which is very strange and...
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