We stayed for 2 nights for our first Ryokan and onsen experience.

All of the staff were polite, friendly and very helpful. Big shout-out to Kido-san who was extremely friendly and helpful during our stay.

We had a Japanese room with a bath. It was spacious, clean and traditional. Simple decor and furnishings but a nice layout and design throughout. The futon was comfortable and the AC was good.

The public onsen allows small tattoos, the size of a fist or smaller. The grounds have a nice Japanese garden to stroll in.

There is a smoking room, games room for ping pong and ring toss, a coffee and tea lounge that provides free green tea or coffee, as well as some paid snacks and drinks as well as a small gift shop.

The site is quite old first opening in 1865 I believe but is well maintained and beautifully decorated on the inside.

It is fairly quiet but not completely soundproofed, keeping in mind the mostly wooden construction.

We got the bus from Hakata station and arrived at chikushino bus stop on the highway. It was a short walk to the hotel via a few flights of stairs and an underpass.

Some of the staff that serve breakfast and dinner are not completely fluent in English, but that's our problem for not understanding Japanese, not the hotel's issue. We got by mostly with Google translate when discussing the menu/food.

Speaking of the food, it was served in the rooms and at a time specified by us. There were a variety of courses and dishes, each of which was well presented and tasted great.

At checkout, there was a minor issue that we probably would have never raised with the staff. They proactively brought this up and provided a solution for us which was not expected. 5* for the customer service!