Fauchon — Restaurant in Gotenba

This was the worst customer service I have ever experienced. My son has an allergy and is anaphylactic to nuts. The signage at the front of the store specifically states to ask for the ingredients lists. When I advised them of my son's allergies and asked for the ingredients list, they repeatedly said that the pain au chocolat was "just chocolate". When I tried to explain further about the severity of the allergy, showing her an allergy sheet written in Japanese, she still refused to show me the list, saying that it's "only for the Japanese". I explained that I could translate it myself, but she still refused and abruptly told us not to buy anything. Throughout the conversation, she was huffing, sighing, and rolling her eyes. Her overall attitude was extremely rude, dismissive, and unprofessional. I left feeling embarrassed and upset. This was very unlike the Japanese customer service and I was disappointed at my experience...

Customers are not respecting social distancing and the staff is doing nothing about it. I was still getting my change At the till when an elderly woman was so close she hit me with her basket! What did the Clerk do, just took the basket. Who apologised? No one! Last...

Good variety of bread if you don't want to have a large meal. They also have sandwiches with various filling. The signs on the breads only have French and Japanese. Although you can ask staff who speaks good English. They also have soy milk option for the coffee for extra...