Kura Sushi AEON MALL Okinawa Rycom Store

Very unpleasant experience dining in Kura Sushi. The food was alright. The issue occurred when we paid the bills. As the clerk took 5 bills ($5000 yen) from us and put into the sorting machine, the machine went jammed and miscounted the bills. The clerk retrieved the jammed bill and put it into the machine without letting the machine count that bill, ended up the the machine only counted 4 bills ($4000 yen). We waited patiently to help the clerk to resolve the issue, but at the end the clerk insisted us to pay another $1000 yen simply because they couldn’t prove we paid $5000.

We were very certain we handed over $5000 yen but we were treated unfairly. This clerk did not have proper action handling this issue. This clerk should treat customer with proper care and not treat us as criminal. We felt very uncomfortable on how this restaurant handled such issue.

Here is 1 star for your poor customer service.