Pao Caravansarai

A really disappointing experience. We’d been coming to Pao for over a good 12 years, and it had been one of our favorite places to take friends and family. However our experience with the service and food quality was so bad this time, I don’t think we will ever go back. The young waitress on this occasion was fairly sloppy and unfriendly, but that wasn’t the main issue. We ordered humous to come a side dish with the main meal, but when it failed to arrive in a reasonable amount of time, we asked whether it would be ok to cancel (as we didn’t just want a plate of houmous on its own and nothing to go with it). The waitress said it was no problem, but then when we later asked to order a dessert, a young man came from the kitchen and berated us in front of our guests for wanting a dessert when we had cancelled our humous, and he refused to serve us! Bearing in mind, if the waitress had simply told us that it was too late to cancel the order, we would have happily accepted that _(the assumption being that a plate of houmous wasn’t something that needed to be made to order). But to be embarrassed in front of our guests, who up until that moment had had a pleasant experience, was unbelievable. The food had been on a noticeable decline, but we were hoping it was just a bit of a blip, but after this experience with the service, quite frankly, we will NEVER go back there.