Restoranėlis „Bisas“ — Restaurant in Panevėžys

The name says it all — Tiny Restaurant really needs a bit of work to feel like a proper restaurant experience.

Firstly, the staff could benefit from some basic customer service training. They didn’t seem particularly happy to be there, which came across in their attitude and service.

The food was quite average. Knowing how to put together a bruschetta or throw together a salad isn’t enough. A few years ago, the brunch here was lovely, but on this visit, the food was below par. The children’s creamy cheese pasta was more like a soup and tasted bland — does the chef know what creamy pasta is supposed to be? When asked for black pepper - we got given an empty pepper mill. Small things go a long way…

One major letdown was the toilet — it was frankly manky. The floor was wet, the doors weren’t clearly marked, and it didn’t feel clean or properly maintained.

When the bill arrived, we noticed a pint of beer hadn’t been charged. While that might seem like a bonus, it’s not good business practice — especially for a venue trying to stay afloat in a competitive area. It wasn’t even a particularly busy day, which makes the oversight more worrying. Once again, it highlights the need for better staff training, as these kinds of mistakes can seriously affect both reputation...

A very cozy place in the middle of the city. Went here in the evening so staff was slightly tired but still very polite and attentive. I had the beef burger: Burger itself was a strong 7-8/10, the meat was cooked perfectly, but lacked some spices for my taste, but overall was really good. The fries were 10/10 beautifully crunchy on the outside, soft on the inside and perfectly seasoned. The coleslaw was the only disappointing thing on the plate, lacked seasoning and flavor, but since I do not like it in general it wasn't a big issue, but 4/10. My significant other had fresh shrimp pasta: Pasta was cooked just right, the shrimp was also prepared perfectly, the tomatoes sauce had just the right amount of acidity, the only 2 issues - shrimps still had their tails and the portion size was almost too big...

Visited this restaurant based on Google reviews and rating.

The waitress was friendly and helpful. Starter was tasty - mozzarella and parmesan cheese balls. My main, chicken with peanut sauce and polenta was OK. Chicken and peanut sauce were excellent but polenta wasn't my favourite. Fish and chips were a just average.

The door to the restaurant was open and it was a cold evening so not a very cosy environment. Music was a bit loud and definitely not relaxing. Was happy to leave the restaurant.

Overall...