Disappointing Drive-Thru Experience (5th July 2025, 8:50 AM)
McDonaldâs at this location is usually great, and the staff inside are friendly and welcoming.
Today, on the morning of 5th July 2025 at around 8:50 AM, I went through the drive-thru to buy food. The staff at the order-taking and payment window were kind and polite, which I appreciated.
However, when I reached the window to collect my food, I asked the woman (Free hair) there if my McDonaldâs sticker was still valid. She answered in a rude tone, saying âDapat cola seja mau?â without a smile. When I politely said âNo, thank you,â she immediately slammed the window.
What kind of attitude is this? Is this how customers are supposed to be treated? I understand that not all staff are like this, but her behavior was unacceptable and really ruined my mood in the morning. If she isnât in the mood to serve customers, perhaps it would be better to assign her to a non-frontline role instead.
I hope this can be looked into and addressed...
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