McDonald's — Restaurant in Borneo

Disappointing Drive-Thru Experience (5th July 2025, 8:50 AM)

McDonald’s at this location is usually great, and the staff inside are friendly and welcoming.

Today, on the morning of 5th July 2025 at around 8:50 AM, I went through the drive-thru to buy food. The staff at the order-taking and payment window were kind and polite, which I appreciated.

However, when I reached the window to collect my food, I asked the woman (Free hair) there if my McDonald’s sticker was still valid. She answered in a rude tone, saying “Dapat cola seja mau?” without a smile. When I politely said “No, thank you,” she immediately slammed the window.

What kind of attitude is this? Is this how customers are supposed to be treated? I understand that not all staff are like this, but her behavior was unacceptable and really ruined my mood in the morning. If she isn’t in the mood to serve customers, perhaps it would be better to assign her to a non-frontline role instead.

I hope this can be looked into and addressed...

McD drive thru are convenient especially when we woke up late, otw to go or back from work, or maybe just craving for some great burgers plus now since we need to keep a save distance, this method are great, no queuing close to strangers, no accidentally bump into each other or cutting other line can occur😆. McD shell sulaman are great in term of spend (preparing the food) but don't forget to double check your order, they are also human not robot, so mistake on giving different order might mix up during the process😉. Have a save drive and enjoy...

Today I went to McDonald's to get some fast food for lunch. As usual, there are a lot of people queuing up for the drive through, so I decided to go into the shop to order directly. The restaurant's hygiene was really clean and tidy. They also clean up previous customers' leftovers very quickly. All orders were conducted with the machine, which makes it swift and easy to organize what customers desire. I get my order in less than 5 minutes. Unfortunately I can't get any indoor photos or videos because of...