Pizza Hut Restaurant One Borneo — Restaurant in Borneo

I'd like to focus on transparency and the systems they have for dine in and take away. I think it's fair how I expected the staff to be transparent regarding the systems they use up front. The staff immediately escorted us to a seating area however they did not ask if we wanted to dine on or do a takeaway. I just feel like the struggle could have been optimised if they had asked and explained how their ordering systems for takeaway and dine in were different from the start. Based on my experience the system they used for the dine in option was arguably innovative but it was also comparatively slow to McDonald's digital ordering system in Malaysia. The staff were helpful at least, so that was a redeemable point in my opinion. The place was neat as well. I think it was thoughful that they had a seperate area for those waiting for take out and those who were going to eat in. So the only things that need improvement would be transparency regarding the systems used for those who come for the first time and the ordering system for dining in. The ordering system could use some sort of optimisation or improvement considering how slow it was when...

We are new customers, so we thought to order at the counter first then find a seat, but it turns out that if we order at the counter, it means that the food we ordered is take away. After that, I asked the employee there "so we can't eat here?", the employee said yes, at that time my parents and I were hungry, so I asked to change our order to eat here, but they couldn't, I was confused why we couldn't eat inside when the food we ordered was from this place too, so we just ate inside, suddenly the employee there laughed at us very loudly and rudely, the behavior of the employee here made my parents offended and had no appetite to eat. Instead of you doing that, why don't you act professionally towards customers who want to eat there, from the start we ordered at the counter, this employee should have asked us to eat here or take away, and you should have spoken nicely and apologized to us that you put the wrong information in the receipt, but with your immature behavior, you laughed and made fun of us inside the restaurant while we were eating, that was very rude to us, we made mistakes to but you have no rights to...

This is my first time I ate pizza in Malaysia. The menu of the Pizza Hut here is quite different from rest of the world. There are many new items which I didn’t know that available at Pizza Hut of Malaysia. Regarding this branch of the Pizza Hut, food was okay. It was hot and served in time. Presentation was good. The overall place is clean. Ambience was good. There was nothing negative regarding the place. The staff who came initially to take the order was helpful and good. But once we started eating and we needed something, we had to call multiple times to someone to get a cold drink or refill. After giving the food, they were all gone. That was really strange. Regarding the prices, they are quite high. I’m not sure why the prices of the Pizza Hut in Malaysia are higher as compared to other food chains and Pizza Hut branches of the other countries. That’s why I have given three stars because of the...