So Good Cafe Stutong Baru — Restaurant in Borneo

The food here is decent and for the most part does its job — it’s not the main issue. The real problem lies with the drinks service, and honestly, the entire system surrounding it needs to be purged and rebuilt from the ground up. Ordering and receiving drinks here feels unnecessarily complicated, slow, and disorganized.

In other cafés or restaurants, you can see how much smoother things run because they have already adopted modern systems — tablets at the tables, integrated ordering software, or even streamlined digital solutions that reduce mistakes and speed up service. Here, however, the process feels outdated and clunky. Drinks should be one of the simplest parts of the dining experience, yet they end up being the most frustrating.

I want to make it clear that I don’t blame the workers entirely. The staff are only trying to manage with the tools and systems that management has put in place. The problem is structural. When the system is inefficient, no amount of effort from the workers will fully fix it. This is why I strongly believe the responsibility falls back on management. It’s management’s job to ensure operations run smoothly, and right now, that’s not happening.

It’s also telling that when I look through other reviews, I notice a recurring theme — so many customers have mentioned the same thing about the drinks service. This isn’t just a one-off bad day or an isolated incident; it’s a consistent issue that has gone unaddressed for too long. If multiple customers are all pointing out the same weakness, that should be a red flag for management to act immediately.

And let’s be honest, the fact that orders are still written down on paper slips in 2025 is shocking. Paper orders are prone to errors, delays, and miscommunication, not to mention they give off the impression that the café is behind the times. If other places can modernize their service and make things easier both for staff and for customers, there is no reason why So Good Cafe cannot do the same.

So Good Cafe, if you truly want to improve your reputation and reduce customer complaints, the solution is clear: modernize and clean up the drinks service. Keep the food as it is — it works fine — but address the weak point that so many people are noticing and talking about. Customers don’t just come for food; they come for the full dining experience, and right now, the drinks side is dragging everything else down.

这里的食物还不错，大部分都达到了预期效果——这并非主要问题。真正的问题在于酒水服务，说实话，围绕它的整个系统都需要彻底改造。在这里点酒和取酒感觉过于复杂、缓慢且混乱。

在其他咖啡馆或餐厅，你可以看到，由于他们已经采用了现代化的系统——餐桌旁的平板电脑、集成点餐软件，甚至是精简的数字解决方案，这些系统减少了错误并加快了服务速度，使得流程更加顺畅。然而，这里的流程却显得过时且笨重。酒水本应是用餐体验中最简单的部分之一，但却成了最令人沮丧的部分。

我想澄清的是，我并不完全责怪员工。员工只是在尝试使用管理层已经部署的工具和系统进行管理。问题是结构性的。当系统效率低下时，无论员工付出多少努力都无法完全解决问题。这就是为什么我坚信责任在于管理层。 确保运营顺利进行是管理层的职责，但目前情况并非如此。

此外，当我浏览其他顾客的评论时，我注意到一个反复出现的主题——很多顾客都提到了关于饮品服务的同一件事，这很能说明问题。这并非偶然的糟糕体验或孤立事件；这是一个长期未得到解决的持续性问题。如果多位顾客都指出了同一个问题，管理层就应该立即采取行动。

说实话，2025年了，点餐单还在用纸质单据，这真是令人震惊。纸质单容易出错、延误和沟通不畅，更不用说它们会给人一种咖啡馆落后于时代的印象。如果其他地方都能实现服务现代化，让员工和顾客都能更便捷地使用，那么So Good Cafe也没有理由不能效仿。

所以，Good...

Much like other reviews, the drinks service is slow. The dry bak kut teh is my personal favourite here as it has a strong flavour and it is very affordable. The laksa is also delicious but it only opens at 9pm onwards and not sure which day is their off day as there is no operating hours at their stall.

Cha kueh is so so and it is not crispy nor crunchy. Kolo mee stall operates for long hours. Unfortunately, the tomyam claypot noodles from the claypot stall is diluted and has little to no flavour which was a let-down.

The pork satay is tender and juicy. The grilled honey chicken wings is pretty flavourful and grilled well. Pin Pin chicken rice stall is alright and affordable though the roasted...

Just bring your own water or drinks. That would be much faster than waiting for the servers to take your orders. Waited so long and every time we call someone, they told us to wait. And some of them are even just standing around/walking leisurely + taking orders painstakingly slow. Our drinks only came long after we finished eating.

Dh tau banyak orang pgi sini, please hire more people for night shifts. Morning time is okay-ish. Other than that, food choice is good. Please improve your service +...