Domino's Johor Jaya — Restaurant in Johor

I ordered aroud 7 plus, i never received until 8.20pm,i tried call both branch and customer service but failed, getting annoyed and went to johor jaya brach cuz my wife pregnant and she feels too hungry, the i met 1 lady staff told her my food never arrive, she checked said the order out rdy 30min earlier, i ask her how come never reach since my hse 7 min away from store?she call the delivery guy he said going to reach my hse , i asked if the food will fresh she said yes it is, i took my car and come back home meet the del guy infront my hse, i asked him why late said only rider he is got many order, i get my food go my hse cuz my wife waited hungrily, once we open what we see it cold pizza with no chilli flakes at all even though i asked for chilli flakes! Order classified chicken and peperoni chicken for the nice taste of garlic butter sauce but since its cold the sauce like sticky marble butter pizza!! Idk what else to say ! My question ! If late why the is no update for late del? I called both branch and customer service never go through why? Tried search online to reach but no easy way why? Irresponsible reply from store and rider why? Am i eat the pizza for free ? I pay right? This is not first time i order dominos, dont make me...

I entered close to 9pm, not even 9pm yet. The staff by the name of Fauzi ( can't recall vividly ) mention dining is up to 9.30pm but the place is suppose to be closing 10pm.

Told him, we will eat quickly and leave but this gentleman served my food very quickly only for me to realise the food is only half done in my opinion.

The advertisement clearly says it's open up to 10pm, and I feel just because the staff wants to close the shop early or on time, he opt chase people off the soonest.

We are in Malaysia and I'm aware of the usual habit such as this but the quality of food needs to be maintained regardless.

DONT TELL ME THE PIZZA WAS DONE RIGHT BECAUSE THIS ISNT THE FIRST TIME WE ARE...

I order Pizza more than 2 hours, did not deliver yet, I made call more that 30 times no one answer, however i made call for place order immediately customer service atten the call.

I understand they are busy but 2 hours not responding to customer not acceptable. I posting this till not not deliver yet, not sure how long it will take to deliver.

Order Details Order #: 99533 Date: 07/29/2022 08:29 PM Payment Reference #: 85152-57e8223c-5e8f-4bf4-81db-84459906b6eb Kiple...