Domino's Uda — Restaurant in Johor

Sharing my first dine-in experience here after coming back from work.

When we placed our order to dine in, the cashier informed us that it was cash only. That was fine for us, but when we handed over RM50, the cashier asked, “Takde duit kecik ke?” I said no. How could they run out of small change when it’s only 7:30 PM and they’re still open? It’s not my responsibility if you don’t have change. Most people don’t even use cash nowadays — shouldn’t there be options like QR pay or debit?

After receiving our food, we asked for chili sauce and a fork. I ordered spaghetti, but they didn’t provide a fork. When I asked for one, the staff said there was no chili sauce and seemed unsure whether to give me a fork. It took them quite a while to respond, and I was left wondering why such basic dine-in service is missing. I was dining in, not taking away.

No wonder the restaurant was so quiet — there were no other dine-in customers. It felt like the staff only focused on delivery orders and didn’t care about in-house service at all.

Very disappointed. I won’t be coming back to this outlet. Total waste of time. If this is the kind of service you provide, sure no customer will...

Hi Uda (owner). Came here to have dinner with wife. Needless to say this is the worst Dominos we’ve been to! Firstly the staff was kinda rude. Acted like I’m giving him a hard time. Didn’t even bother to ask what type of pizza crust I wanted. But then again there was only two people working at this outlet so I’ll give it a pass. However what made it worst was all the pizzas were dry, the sides were also dry. My favourite Dominos pizza is the classified chicken but somehow it tasted like crap!!! No creamy sauce, no drizzle, no flavour, nothing! The only “passable” food was the lava cake but sadly it won’t change my opinion of this place. Overall I think the problem is unhappy staff. When your staff is unhappy your food also “unhappy”. Uda, please la kasi semangat your staff and maybe bagi bonus ke apa. Ni dah teruk sangat dah ni. Never had I ever had Dominos as bad as this. And if you actually care about your customers please genuinely reply like a human. Jangan copy paste reply suruh complain kat dominos website je. Kalau takat nak buat income tapi hati tak ikhlas utk mencari rezeki lebih baik kau main saham.

Tl:dr...

Buyer Beware:

Placed an order for this Dominoes location via grab and it says delivery expected 9:15pm, 9:35pm and the order still being made? We tried calling this branch multiple times and no answer. So just know, if you order from here, most likely you will be waiting on something that will never come.

**update: I saw you comment on my review, if you are so committed to public service you wouldnt have a slew of people writing the exact same concern on your branches page.

I am beyond upset right now and I was just charged for an order I DID NOT RECEIVE! How about you do better or simply shut down your doors because it seems like yall scamming people dont order from here!

If i could give 0...