Burger King Trillium Sg Besi — Restaurant in Kuala Lumpur

My food was served cold and the overall atmosphere felt quite gloomy which made the experience less enjoyable. The cashier this time didn’t seem friendly and appeared rushed when asking me questions even though there were no other customers. I really prefer the previous two cashiers. They were always smiling, polite, and spoke in a soft and relaxed tone. Last time I come to buy set combo B then one of both chubby face asking and repeating my order with soft and slowly so I can be sure the order is true based on what I'm order that time..I just really like the way she ask me that's all..One being cashier and one more doing burger for customer..really loved them both..but after that, for my third visit I always take order with that skinny cashier which is I don't really like how she take order..This is already my fifth visit, but most of the time I notice that cashier act like she's upset when taking my or other else orders. Honestly, it really affects my mood whenever I want to order here. This about my last experience buying food here. Watch carefully...

I has a bad experience today. It was the worst service I have encountered in a fast food restaurant. I stood at the counter for nearly 10 minutes with no attendance insight. Suddenly an Indian service staff popped out underneath the cabinet with hands full of dirty oily grease. He stared at me a shortwhile and I asked him to wash up before serving me. He did. He came back with face frowning and asked me rudely. I ordered a set meal. After paying he said there is no ice. I got really annoyed as he never tell me earlier. Then he said he can give some ice from nowhere. I have to oblidge. Whil preparing my Burger he was slamming the fridge door loudly, throwing in the patty and fries to the hot oil. He kept staring at me occasionally as if inviting me for a physical fight. I just stood at the counter watching his unbecoming behaviour. When the food was done and served, he murmured something. I just smile and walked away.This type of staff should be trained in proper customer service. This is the worst Burger king outlet I have...

Sorry to say that the branch in Sungai Besi is really lousy. I have a few times to dine in this Burger King but: It is not a fast food, even only 2 client in all store. It still need to wait for 15 minutes for my food. It maybe has not many clients in store and they make the food when client make order, they want to make the food fresh. But I think it too slow. I order Nasi goreng in mamak stall, it spend 10 minutes only.

I have a very bad experience. I stand at counter 10 minutes but no body want to entertain me. They busy because the store suddenly has too many clients (around 7 clients), then they have a difficulty to prepare the food...hahaha.

When u want to eat "fast food" like Burger King in Sungai Besi, then 3 times. It may give u a very...